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Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Reactive Works Controller
| Dyddiad hysbysebu: | 22 Tachwedd 2024 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Rhagfyr 2024 |
| Lleoliad: | OX4 6NL |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 65780 |
Crynodeb
Are you a dynamic and proactive individual with a knack for managing and coordinating maintenance tasks? Do you thrive in a fast-paced environment, ensuring that reactive maintenance works are efficiently handled? We are looking for a Reactive Works Controller to join our team and take charge of our maintenance operations
all reactive work orders across a large manufacturing plant.
The job holder will ensure that all reactive maintenance is carried out in line with its scheduled date and take
accountability for completing all tickets within SLA and driving down any backlogs.
Key responsibilities will include:
· Ensure all open Reactive tickets across the BMW Account are allocated to appropriately skilled resource
· Required to fulfil operational KPI's as indicated on the SLA scorecard
· Working with operational teams to ensure open Reactive tickets are progressed within contractual SLA's
· Working with operational teams to ensure mitigatory reasons are discussed/agreed with client, ensuring
Maximo is updated and SLA's are met
· Record and keep logs of remedial work and trends
· Liaising with Operational teams and co-ordinating responses to accidents, Incidents and complaints from the
client
· Route cause analysis of day to day issue for continuous improvement of processes and data
· Resolving issues that impact first time fix, double job handling and unnecessary sub-contracting
· Working with Service Assurance Manager to compile the monthly performance reporting related to Reactive
Works
· Report/escalate to Management regarding all Reactive works in jeopardy
· To carryout duties to comply with account compliance/auditing requirements
all reactive work orders across a large manufacturing plant.
The job holder will ensure that all reactive maintenance is carried out in line with its scheduled date and take
accountability for completing all tickets within SLA and driving down any backlogs.
Key responsibilities will include:
· Ensure all open Reactive tickets across the BMW Account are allocated to appropriately skilled resource
· Required to fulfil operational KPI's as indicated on the SLA scorecard
· Working with operational teams to ensure open Reactive tickets are progressed within contractual SLA's
· Working with operational teams to ensure mitigatory reasons are discussed/agreed with client, ensuring
Maximo is updated and SLA's are met
· Record and keep logs of remedial work and trends
· Liaising with Operational teams and co-ordinating responses to accidents, Incidents and complaints from the
client
· Route cause analysis of day to day issue for continuous improvement of processes and data
· Resolving issues that impact first time fix, double job handling and unnecessary sub-contracting
· Working with Service Assurance Manager to compile the monthly performance reporting related to Reactive
Works
· Report/escalate to Management regarding all Reactive works in jeopardy
· To carryout duties to comply with account compliance/auditing requirements