Senior Repairs Planner
| Posting date: | 22 November 2024 |
|---|---|
| Salary: | £35,000 per year |
| Hours: | Full time |
| Closing date: | 22 December 2024 |
| Location: | DA1 3DY |
| Remote working: | On-site only |
| Company: | ARC (Norwich) Ltd |
| Job type: | Permanent |
| Job reference: | MK-SenRepPlan-01-43277 |
Summary
Job Title – Repairs Planner
Salary - £35,000 per annum
Location – Southgate, London
Working Hours: Monday-Friday 8am-5pm
Contract Type: Perm
Job Description – Our client are a property maintenance company, specialising in carrying out planned and reactive building services and fabric maintenance on a range of residential portfolios, commercial buildings, and healthcare environments.
We are looking for applicants that can provide fantastic Managerial skills, customer service, liaise between workers and managing a team. The candidate must be well organised, have a professional manner, experience in a managerial role as well as extensive experience as a planner. They must also be capable of carrying high volumes of work, Working from their Southgate office.
To lead a team and provide high quality, professional administrative support to the business.
To work closely with engineers’ sub-contractors and our client to deliver a timely well-informed service to our customer.
To provide high quality professional office-based support to repairs team. Ensure the highest level of customer focused service is delivered to our customer continuously.
Requirements:
• Experience in a managing role
• Experience of working in a responsive repair setting
• Experience of managing customer expectations in a customer focused environment
• Have a good understanding of value for money in terms of the most cost-effective way to manage repairs
• The ability to strategically plan and organise workloads
• A proactive / can do approach to work
• The ability to work on own initiative and take full ownership of role and responsibility
• The ability to work as part of a team and independently
• The ability to follow process and work in a fast pace setting whilst remaining calm and focused.
• Out-standing communication skills both internal and external
• The ability to build and maintain good working relationships with all contacts
• Build and maintain professional representation of the team
• Ability to work occasional staggered shifts covering office 7am – 6pm
Duties:
• Leading a team
• Deliver a customer focused service ensuring the highest standards of customer service at all times
• Managing repairs and engineers work load recording and strategically planning days with consideration given to hindering factors
• Manage customer expectations ensuring open lines of communication are maintained always
• Up loading information to data base accurately, paying attention to details ensuing data protection and accurately updating sensitive information on our data base.
• Ensure accurate recording of queries and customer concerns
• Avoid failures becoming complaints resolving during telephone conversation working on own initiative to resolve before becoming a formal complaint
• Plan engineers’ workload in advance ensuring communication to all relevant parties ensuring all are aware of details of a call out
• Review and monitor WIP report and FOW regularly to ensure a steady flow and reduction in line with agreed SLA.
• Record all updates on data base for knowledge share
• Ensure all updates are relayed clearly and understood within all relevant areas
• Manage emergencies in line with expectations of KPI’s
• Identifying out of scope requests redirecting to correct operational / commercial process
• Managing inbox queries in a timely manner ensuring all details are accurately covered and responded to in line with expectation SLA
• Understand specialist works processes and assign subcontractors providing confirmation of attendance to site to relevant parties
• Cover colleague’s absence and hand over for smooth cover over annual leave
• Raise OOH call outs ensure follow up works are accurately captured logged and planed
• Attend meetings when requested to do so
• Work closely with teams to deliver a high standard of service to our customers and client
• Provide support where needed within the business and carry out ad hoc duties as requested.
• Show an understanding of KPI’s and work to meet and exceed targets
• The ability to follow processes and identify and suggest improved ways of working within the team
• Liaise with engineers regarding job descriptions to ensure clarity surrounding FOW’s and JO’s
• Competent in diagnostic questioning to obtain a full understanding of request
• Understanding of PO’s as required for material suppliers
• Work as part of a team
Application Process: If you would like more information on this position or any other vacancy, please apply online or call the ARC Maintenance team in our Norwich Office.