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Business Support Officer
| Posting date: | 22 November 2024 |
|---|---|
| Salary: | £26,530.00 to £29,114.00 per year |
| Additional salary information: | £26530.00 - £29114.00 a year |
| Hours: | Full time |
| Closing date: | 05 December 2024 |
| Location: | Brierley Hill, DY5 4LE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9253-24-0831 |
Summary
As part of a team, to provide business, secretarial and administrative support to a range of both clinical and non-clinical staff within the CHC team. To maintain a high standard and quality service by working as a team To demonstrate initiative and time management in organising own workload and delivering a patient focused service. As part of a team, to provide general office duties including dealing with post, photocopying, ordering of stationary. On a daily basis answer queries from patients, carers, public, other professions and care agencies through telephone, email and internal departments, relating to a wide range of issues. Taking messages and accurately recording, directly responding to queries, exercising initiative and judgment to analyse and prioritise issues and escalating as appropriate. Escalating queries / information on a daily basis when members of the public, colleagues, medical and other professionals are distressed, angry or frustrated; whilst maintaining a polite and professional manner. To assist with coordinating a delegated range of diaries for staff within the CHC team, taking a pro-active approach. This includes arranging and coordinating a wide range of meetings and appointments with a range of external stakeholders and system partners. To support the CHC Business Lead to action and process all Subject Access Requests/FOI and to follow the procedure appropriately in given timescales.