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Tracking Officer
| Posting date: | 14 November 2024 |
|---|---|
| Salary: | £23,000 to £24,000 per year |
| Hours: | Full time |
| Closing date: | 28 November 2024 |
| Location: | UK |
| Remote working: | Fully remote |
| Company: | The Futures Group |
| Job type: | Permanent |
| Job reference: | VAC-24-25-24 |
Summary
Employment: Permanent
Hours: 37 hours per week
Location: Home-based
Salary: Grade 3 (£23,000 - £24,000) - pro rata for part time
Closing Date: 28th November 2024
Shortlisting date: 3rd December 2024
Interview Dates: 9th and 12th December 2024
The position may close earlier that the closing date if sufficient applications are received
What are we looking for?
As a Tracking Officer you will be responsible for the tracking of participants toward the end of their customer journey with us, to support in the achievement of sustained job and learning outcomes. Tracking Officers will be an essential part of our drive to support our customers, working remotely and flexibly during late afternoon/early evening and Saturday daytime to ensure customers can be reached, so they move into their next step within their journey. This role will work within the KPIs and guidelines in accordance with our contract, to ensure success.
The Tracking Officer will be adept at working in a fast-paced environment, using our CRM system to record information, and work effectively to obtain team and personal KPIs around positive work and/or learning outcomes. They will use their exceptional customer service and organisational skills to ensure that all customers are given appropriate assistance in a timely manner
How to apply:
Select ‘Apply Now’ at the bottom of this page
you can find full details of the Job Description by copying the below link into your browser
https://www.futuresadvice.org/assets/files/job-description-tracking-officer.doc
Who Are We?
Please take the time to look at our website to gain more understanding of who we are, and what we do
https://www.the-futures-group.com/
Our mission is to be at the forefront of careers advice, skills and support that turn ambition into a successful career and fulfilling life. At Futures, our company-wide values underpin who we are and what we do, and it’s essential that all colleagues share these.
• Have passion
• Do the right thing
• Make a difference
Join our team and help us make a difference to people’s lives.
Take a look at what we can offer
Futures Benefits
Hours: 37 hours per week
Location: Home-based
Salary: Grade 3 (£23,000 - £24,000) - pro rata for part time
Closing Date: 28th November 2024
Shortlisting date: 3rd December 2024
Interview Dates: 9th and 12th December 2024
The position may close earlier that the closing date if sufficient applications are received
What are we looking for?
As a Tracking Officer you will be responsible for the tracking of participants toward the end of their customer journey with us, to support in the achievement of sustained job and learning outcomes. Tracking Officers will be an essential part of our drive to support our customers, working remotely and flexibly during late afternoon/early evening and Saturday daytime to ensure customers can be reached, so they move into their next step within their journey. This role will work within the KPIs and guidelines in accordance with our contract, to ensure success.
The Tracking Officer will be adept at working in a fast-paced environment, using our CRM system to record information, and work effectively to obtain team and personal KPIs around positive work and/or learning outcomes. They will use their exceptional customer service and organisational skills to ensure that all customers are given appropriate assistance in a timely manner
How to apply:
Select ‘Apply Now’ at the bottom of this page
you can find full details of the Job Description by copying the below link into your browser
https://www.futuresadvice.org/assets/files/job-description-tracking-officer.doc
Who Are We?
Please take the time to look at our website to gain more understanding of who we are, and what we do
https://www.the-futures-group.com/
Our mission is to be at the forefront of careers advice, skills and support that turn ambition into a successful career and fulfilling life. At Futures, our company-wide values underpin who we are and what we do, and it’s essential that all colleagues share these.
• Have passion
• Do the right thing
• Make a difference
Join our team and help us make a difference to people’s lives.
Take a look at what we can offer
Futures Benefits
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.