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Housekeeping Supervisor

Job details
Posting date: 13 November 2024
Hours: Full time
Closing date: 13 December 2024
Location: CV7 7HR
Company: Forest of Arden Hotel Limited
Job type: Permanent
Job reference: 127a52d453b6433ea844

Summary

Job Description

Housekeeping Supervisor

Job Summary

To ensure guest bedrooms and public areas are clean and maintain to a high standard on a day-to-day basis.

To provide support to the Rooms Division Manager, Executive Housekeeping Manager and Senior Supervisor. Offer support to Guest Room Attendants. Supervision of Guest room Attendants.

Scope/Business Context

  • Number of Direct Reports – 1 -30.
  • Titles of Direct Reports – Guest Room Attendants, Linen Porters, Public Area Cleaners.

Candidate Profile

Experience:

  • Previous experience of working within in a similar operation preferred but not essential.

Skills and Knowledge:

  • Strong Communication skills (verbal, listening, writing).
  • Innovative.
  • Pro-active and reliable.
  • Able to work alone and within a team.
  • High attention to detail.

Specific Duties

The following are specific responsibilities and contributions, critical to the successful performance of the position:

  • Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal greeting. Using the guest’s name where possible.
  • To be aware of the hotel’s layout and facilities.
  • To supervise Team Members ensuring that all bedrooms correspond with lists given, reporting any discrepancies immediately to Reception.
  • Inspect the level of cleanliness, presentation and conditions of guest rooms, storage areas, and public areas to ensure Company standards are adhered to.
  • Check to ensure job of the day tasks are being completed.
  • To spot check the cleaning of bedrooms by self-checking room attendants, to ensure Company standards are adhered to at all times.
  • Ensure cleaning and servicing of guest rooms is carried out in a timely and organised manner according to the standards and procedures.
  • Ensure all relevant Housekeeping reports are completed correctly.
  • Ensure the correct door knocking procedure is followed.
  • Immediately log any lost property onto the Lost and Found tracker.
  • Responsible for entering room status to ‘Clean’ via the phone system once the room has been checked to Company standards.
  • Report all maintenance faults via the phone/computer system or directly to Engineering.
  • To liaise with the Maintenance department to continuously follow up any preventive and outstanding maintenance of the hotel/property equipment and to ensure the work is done efficiently and to the required standard.
  • To check that all equipment with the department is used properly, is in good working order, stored correctly and is always kept clean.
  • Respond quickly to guest’s requests and report any guest complaints to appropriate departments.
  • Respect the privacy of every guest by treating any confidential information with caution in line with hotel policies.
  • To strictly follow the procedure for general security of master keys and allowing guests access to rooms when asked to be let in.
  • To maintain sufficient operating stocks of guests supplies, cleaning materials and linens in accordance with hotel occupancies.
  • To conduct the Housekeeping morning meetings ensuring the relevant operational information is covered and 15-minute short take trainings are talked about and signed off.
  • In the absence of the Executive Housekeeping Manager to attend the 10 at 10 morning meetings. Be prepared with the responses of any guest comments.
  • Liaise Housekeeping Supervisors on a daily basis for general clean rooms, daily tasks.
  • To assist the Executive Housekeeping Manager to control and reduce expenses in terms of linen, materials and supplies.
  • To take an active role as team member, welcoming new members of staff, assisting with their training and participating fully in all on-going training initiatives.
  • Complete all job chats, 30/60/90 day reviews and ensure appraisals are completed fully and on time.
  • Liaise with linen company and other agencies where necessary to ensure smooth running of the operation.
  • Fully understand all Fire and Emergency evacuation procedures. Observes Company Statutory Health and Safety Regulations.
  • To report any suspicious items or circumstances to your Manager/Person on Duty.
  • To ensure lights, electricity, gas, and water are not used unnecessarily in your working area.
  • Keeps uniform smart and clean at all times. Maintain personal hygiene standards at all times.
  • Name badge to be worn at all times.
  • To maintain effective communication on a day-to-day basis in the Housekeeping department and with other departments within the hotel.
  • To maintain and follow procedures for handling Lost and Found items. Deal with any Lost and Found enquiries as soon as they are received.
  • To maintain effective communication on a day-to-day basis in the Housekeeping department and with other departments within the hotel.
  • Attend Departmental meetings, participating when appropriate.
  • Attend any training sessions as identified or requested by the Head of Department.
  • Ensure COSHH regulations are followed at all times.
  • To assist the Room Division Manager, Executive Housekeeping Manager, Senior Supervisors required and the day to day running of the department.
  • Provide support to room attendants when required.
  • To assist in cleaning rooms when required.
  • All Company policies on Cash, Key and all Controls are adhered to and followed consistently.
  • Ensure all relevant Housekeeping close down reports are completed correctly, adhering to the closing down checklist.

Other

  • Performs other related task as assigned by Management.
  • Complies with The Forest of Arden Hotel policies and procedures.
  • Working hours as required to do your job but normally not less than your contracted hours.

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.