IT Server Engineer
| Posting date: | 13 November 2024 |
|---|---|
| Salary: | £29,970.00 to £36,483.00 per year |
| Additional salary information: | £29970.00 - £36483.00 a year |
| Hours: | Full time |
| Closing date: | 25 November 2024 |
| Location: | Brierley Hill, DY5 1LX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9217-181-24-25 |
Summary
Service Delivery Management Design and implement a comprehensive range of procedures for security. Recovery and restart (including from disaster) and incident/problem control. Short and medium term operational planning and scheduling, of Infrastructure capacity for both local and off premise infrastructure. . Design, configuration and implementation of server infrastructure including relevant network appliances. Responsible for ensuring the ITIL service desk escalation queue is managed, and any jobs are completed by the postholder within a timely manner. Any issues with incident escalation are raised with the IT Server and Storage manager to ensure that jobs do not breech the specific Service Level Agreements SLAs. Guaranteeing integrity and confidentiality of information delivered to and sent by users in line with the Trusts and NHS policy. Understanding requirements of installed and planned systems, particularly in respect of Infrastructure components, including security, characteristics of associated hardware and software, and targets for performance and quality of service. Communicating effectively using electronic, verbal and written word, as required with users and IT staff, particularly in respect of emergencies, quality control and support, restrictions on or withdrawal of services, routine and unscheduled maintenance and the introduction of major amendments to the provision of service such as upgrades of equipment and software. Investigate all appropriate means to improve service levels whilst minimising investment requirements and recommend new or revised policies or procedures to higher management; implement specific improvements within scope of responsibility. May be required to work on own or as part of a team in the development and planning of service projects, by use of appropriate computer software, where required with consideration to budgetary restraints. Implement training documentation and deliver training to staff in the use of IT equipment. Supplier Management Obtaining and evaluating offers from suppliers of Infrastructure equipment and other services for communications networks. Monitoring and reviewing performance, throughput, availability and exceptional incidents and proposing and implementing consequent improvements. Liaising with suppliers technical personnel about problem resolution in the event of service or component failure. Periodically review maintenance arrangements and SLAs to ensure that the cover in place remains appropriate to the service, system or component. Ensures that supplier access to systems is within the Trusts security policy and that physical access to critical areas are monitored. Monitoring and Reporting Implement Infrastructure monitoring functionality across the Trust and take responsibility for monitoring such activity. Making assessments of the capacity and performance characteristics of possible and actual designs and implementations, Capacity planning from this data in order to ensure that appropriate action, including tuning and acquisition is taken in a timely fashion to avoid service degradation or failure. Revising all assessments, estimates and forecasts at appropriate times during operation, including advising on the impact of possible, authorised or actual changes. Monitoring security of all systems and networks and networks and managing a proactive security scheme to avoid security breaches, including and implementing and maintaining a log in line with the Trust and NHS Digital security policy. Using Spreadsheet, Database and other Trust based software to support the reporting and management responsibilities. Problem Management Reporting acute / Chronic service delivery problems to the IT Manger as appropriate and to the Heads of Departments effected. so that appropriate actions can be initiated. Ensuring that all IT personnel are aware of problems, potential problems and known errors so that they can assist in their resolution. Satisfactory resolution of all unresolved incidents, including provision of support in deciding immediate action, the co-ordination of investigations and proposals for changes and circumventions, and the initiation and monitoring of agreed remedies. Work under own initiative in preventing occurrence of incidents through activities such as identifying suspect components, monitoring systems being developed and preventing problems in one system being replicated in others across all Trust IT systems. Report and advise on the quality of services, systems and support being provided to users, suppliers, comparing against agreements when appropriate. Responds to and resolves faults on IT systems. Includes support to users on Trust sites across the Trust in line with agreed SLAs. Responds to requests and fault reports from the organisations external customers in line with agreed SLAs. Work with other IT Staff to document procedure and changes. Must ensure that adequate backups are taken for all communication systems. Takes part in IT Hardware and Software Audit when requested. Must ensure the full account is taken of the needs for quality, security, availability, integrity and safety, utilising as appropriate specialised techniques, tools, methods and standards. Within agreed standard and policies must be competent in planning the work of teams or project groups; must ensure that assigned resources (staff, equipment, software, services) are properly budgeted, utilised and accounted for. Additional Information Ensures compliance with relevant Legislations. eg Data Protection, Software Misuse Act and Copyright Act Ensures compliance with the requirements of Quality Management Systems. Participates in the IT Departments daily on-call rota. Attendance at Locality & IT Meetings with the Trust. Manual Handling of IT & Communications equipment on a daily basis. Undertakes other duties, tasks, projects, commensurate with purpose and grade of post may be determined from time to time. The post holder will be required to adapt to and undertake different or new duties in line with professional and service developments