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Depot Hire Controller - Glasgow Depot
| Posting date: | 11 November 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 December 2024 |
| Location: | G51 3RN |
| Remote working: | On-site only |
| Company: | Jarvie Plant Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
As our Glasgow Depot Hire Controller, you will be the first point of contact for all customer enquiries, handling them through email, telephone, and face-to-face communication. Key responsibility area's include:
> Respond promptly and professionally to customer enquiries
> Provide detailed product and service information, as well as expert advice
> Resolve queries efficiently, ensuring a high level of customer satisfaction
> Collaborating with various departments to ensure stock availability, timely deliveries, and collections
> Continually develop your knowledge of our hire fleet and accessories, including transportation costs
> Create quotations, process off-hires, and quality check purchase orders
> Build and maintain strong relationships with clients and potential customers
> Proactively drive sales growth by conducting outgoing sales calls
> Ensure accurate documentation and administration for hire, service, exchanges, and sales
> Maintain and update customer data in our CMS system, HubSpot
> Take ownership of the hire process from initial customer enquiry through to delivery and collection
Are you the right person for this role?
The successful candidate will have the following skills and/or experience:
> Confident, ambitious, and customer-focused nature
> Previous experience in a customer-facing role, ideally within the hire desk or plant hire industry (preferred but not essential)
> Strong communication skills, both written and verbal
> Highly organized with excellent time management skills
> Ability to work well as part of a team
> Proficient in Microsoft Office and Outlook
> Eagerness to learn new skills and expand product knowledge
> Motivated and seeking career progression opportunities
The benefits of working at Jarvie Plant:
> Competitive salary and benefits package.
> Tailored Learning Opportunities and Learning & Development Programme
> A supportive and dynamic team environment.
> Be part of a company that values safety, quality, and customer satisfaction.
If you have the skills and drive to join our Plant Operations Team and are looking for a challenging and rewarding role, we would love to hear from you! Apply today by submitting your CV via our Swag recruitment portal.
What we need you to know before applying and/or accepting a job offer from us:
Unfortunately, we will not consider applications from candidates that require sponsorship. International applicants will only be considered for interview on receipt of documentation to confirm your Right to Work in the UK.
If we offer you a position, this will be subject to the completion of certain satisfactory checks. Depending on the requirements of the role, this may include a DVLA points check, credit and/or criminal reference checks, as well as providing satisfactory references.
Jarvie Plant - where people are and always will be our greatest asset!
Jarvie Plant Ltd is an employer that welcomes applications from all suitably qualified persons. Regardless of disability, age, race, religion, gender identity, sexual preference or sexual orientation we are committed to promoting a culture that protects the physical and mental health of all our staff.
> Respond promptly and professionally to customer enquiries
> Provide detailed product and service information, as well as expert advice
> Resolve queries efficiently, ensuring a high level of customer satisfaction
> Collaborating with various departments to ensure stock availability, timely deliveries, and collections
> Continually develop your knowledge of our hire fleet and accessories, including transportation costs
> Create quotations, process off-hires, and quality check purchase orders
> Build and maintain strong relationships with clients and potential customers
> Proactively drive sales growth by conducting outgoing sales calls
> Ensure accurate documentation and administration for hire, service, exchanges, and sales
> Maintain and update customer data in our CMS system, HubSpot
> Take ownership of the hire process from initial customer enquiry through to delivery and collection
Are you the right person for this role?
The successful candidate will have the following skills and/or experience:
> Confident, ambitious, and customer-focused nature
> Previous experience in a customer-facing role, ideally within the hire desk or plant hire industry (preferred but not essential)
> Strong communication skills, both written and verbal
> Highly organized with excellent time management skills
> Ability to work well as part of a team
> Proficient in Microsoft Office and Outlook
> Eagerness to learn new skills and expand product knowledge
> Motivated and seeking career progression opportunities
The benefits of working at Jarvie Plant:
> Competitive salary and benefits package.
> Tailored Learning Opportunities and Learning & Development Programme
> A supportive and dynamic team environment.
> Be part of a company that values safety, quality, and customer satisfaction.
If you have the skills and drive to join our Plant Operations Team and are looking for a challenging and rewarding role, we would love to hear from you! Apply today by submitting your CV via our Swag recruitment portal.
What we need you to know before applying and/or accepting a job offer from us:
Unfortunately, we will not consider applications from candidates that require sponsorship. International applicants will only be considered for interview on receipt of documentation to confirm your Right to Work in the UK.
If we offer you a position, this will be subject to the completion of certain satisfactory checks. Depending on the requirements of the role, this may include a DVLA points check, credit and/or criminal reference checks, as well as providing satisfactory references.
Jarvie Plant - where people are and always will be our greatest asset!
Jarvie Plant Ltd is an employer that welcomes applications from all suitably qualified persons. Regardless of disability, age, race, religion, gender identity, sexual preference or sexual orientation we are committed to promoting a culture that protects the physical and mental health of all our staff.