Disrepair Surveyor
| Posting date: | 06 November 2024 |
|---|---|
| Salary: | £45,800 to £53,000 per year |
| Hours: | Full time |
| Closing date: | 20 November 2024 |
| Location: | Stratford, East London |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | London and Quadrant Housing Trust |
| Job type: | Permanent |
| Job reference: |
Summary
Title: Disrepair Surveyor
Contract Type: Permanent Full time 35 hour
Location: West Ham Lane, Stratford
Persona: Agile (Hybrid Site, office and home working)
Salary: £45,800 - £ 53,000 depending on experience. Plus £1,300 Essential Car User Allowance*
Closing date for completed applications: 20th November at 11pm
Interviews will be held on: 27th November 2024
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
L&Q is looking to increase their Disrepair Surveying team and are looking for experienced Surveyors to join the Property Services team. The Position reports to the Senior Disrepair Surveyor. The Disrepair Surveyors manage a range of complex complaint cases and disrepair across a varied housing stock. The role will involve managing a caseload which will include a mixture of new and historic cases.
L&Q’s portfolio consists of new builds, converted street properties, high rise, flats and purpose-built blocks. The ideal candidate will have a good knowledge of various builds and the challenges that come with each type. They will have had experience in surveying the various types of stock and will be flexible regarding travel; L&Q’s stock covers a large geographic area. Travel is an essential part of this role and it is necessary that our Disrepair Surveyors hold a full licence and have access to a car.
The Disrepair Team work closely with L&Q’s in house and external legal teams to resolve cases. Our Surveyors are responsible for surveying properties and producing thorough reports and specifications in line with Building Standards and legal requirements and therefore will have a good knowledge of contract legislation including The Housing Conditions Protocol and the Fitness for Human Habitation Act.
We expect the Disrepair Surveyors to have a wide range of skills including building and property surveying, project management, ability to juggle a varied workload in at a fast pace, attention to detail and budgetary control.
You will be required to be self-motivated and able to prioritise your cases and your daily routine. You will be a professional individual who is able to communicate and influence others, working with a wide range of internal and external stakeholders and contractors to find solutions and close cases. The role will require you to communicate with a range of internal and external stakeholders including legal representatives, local authorities and residents. A large proportion of the role will involve case management, alongside a traditional surveying role.
This is a socially rewarding role with the opportunity to make a real difference to our residents and the local community. Our residents are at the heart of everything we do. We believe that everyone should have a safe and secure home that they can be proud to live in.
Our Disrepair Surveyors will have the ability to put situations back on track and assist with customers that will potentially be upset due to repair issues with their homes. You will have outstanding customer service. You will approach customers by listening and showing empathy, with an inclusive attitude to finding solutions.
To be shortlisted for this role candidates must be able to clearly demonstrate the following:
· Experience in a similar surveying role, ideally within a Social Housing or Local Authority Environment
· Skills and knowledge of construction methods
· Educated to HNC level in a relevant subject
· Experience of managing disrepair cases
· Understanding of disrepair legislation and legal requirements
· Experience of managing contractors and consultants to deliver within budgets and timescales
· A broad range of communication and influencing skills
· Good working knowledge of Microsoft packages
· Strong organisation and prioritising ability
· Demonstrate high levels of customer services and complaint handling skills
Our benefits package includes:
· Agile working
· extensive family friendly policies
· Committed Learning & Development
· Annual leave starting from 28 days rising to 31 PLUS bank holidays
· Excellent Pension Scheme – double contribution up to 6%
· An Employee Assistance Programme
· Great places to work certified
· Best Workplaces for Women
· Up to 21 volunteering hours per year
We’re actively building diverse teams and encouraging applications from all backgrounds. We want to create an inclusive environment where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.
If you are interested in this role and have the experience required, then apply without delay!
We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.
Contract Type: Permanent Full time 35 hour
Location: West Ham Lane, Stratford
Persona: Agile (Hybrid Site, office and home working)
Salary: £45,800 - £ 53,000 depending on experience. Plus £1,300 Essential Car User Allowance*
Closing date for completed applications: 20th November at 11pm
Interviews will be held on: 27th November 2024
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated
L&Q is looking to increase their Disrepair Surveying team and are looking for experienced Surveyors to join the Property Services team. The Position reports to the Senior Disrepair Surveyor. The Disrepair Surveyors manage a range of complex complaint cases and disrepair across a varied housing stock. The role will involve managing a caseload which will include a mixture of new and historic cases.
L&Q’s portfolio consists of new builds, converted street properties, high rise, flats and purpose-built blocks. The ideal candidate will have a good knowledge of various builds and the challenges that come with each type. They will have had experience in surveying the various types of stock and will be flexible regarding travel; L&Q’s stock covers a large geographic area. Travel is an essential part of this role and it is necessary that our Disrepair Surveyors hold a full licence and have access to a car.
The Disrepair Team work closely with L&Q’s in house and external legal teams to resolve cases. Our Surveyors are responsible for surveying properties and producing thorough reports and specifications in line with Building Standards and legal requirements and therefore will have a good knowledge of contract legislation including The Housing Conditions Protocol and the Fitness for Human Habitation Act.
We expect the Disrepair Surveyors to have a wide range of skills including building and property surveying, project management, ability to juggle a varied workload in at a fast pace, attention to detail and budgetary control.
You will be required to be self-motivated and able to prioritise your cases and your daily routine. You will be a professional individual who is able to communicate and influence others, working with a wide range of internal and external stakeholders and contractors to find solutions and close cases. The role will require you to communicate with a range of internal and external stakeholders including legal representatives, local authorities and residents. A large proportion of the role will involve case management, alongside a traditional surveying role.
This is a socially rewarding role with the opportunity to make a real difference to our residents and the local community. Our residents are at the heart of everything we do. We believe that everyone should have a safe and secure home that they can be proud to live in.
Our Disrepair Surveyors will have the ability to put situations back on track and assist with customers that will potentially be upset due to repair issues with their homes. You will have outstanding customer service. You will approach customers by listening and showing empathy, with an inclusive attitude to finding solutions.
To be shortlisted for this role candidates must be able to clearly demonstrate the following:
· Experience in a similar surveying role, ideally within a Social Housing or Local Authority Environment
· Skills and knowledge of construction methods
· Educated to HNC level in a relevant subject
· Experience of managing disrepair cases
· Understanding of disrepair legislation and legal requirements
· Experience of managing contractors and consultants to deliver within budgets and timescales
· A broad range of communication and influencing skills
· Good working knowledge of Microsoft packages
· Strong organisation and prioritising ability
· Demonstrate high levels of customer services and complaint handling skills
Our benefits package includes:
· Agile working
· extensive family friendly policies
· Committed Learning & Development
· Annual leave starting from 28 days rising to 31 PLUS bank holidays
· Excellent Pension Scheme – double contribution up to 6%
· An Employee Assistance Programme
· Great places to work certified
· Best Workplaces for Women
· Up to 21 volunteering hours per year
We’re actively building diverse teams and encouraging applications from all backgrounds. We want to create an inclusive environment where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities we serve.
If you are interested in this role and have the experience required, then apply without delay!
We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.
*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.