Patient Advisor
| Posting date: | 04 November 2024 |
|---|---|
| Salary: | £22,308.00 to £22,308.00 per year |
| Additional salary information: | £22308.00 a year |
| Hours: | Full time |
| Closing date: | 29 November 2024 |
| Location: | Llay, LL12 0TR |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A3020-24-0000 |
Summary
Job Summary & Purpose This is a fast-paced role in a busy and demanding environment. We need our staff to be resilient, well-organised, able to problem solve and multi-task in a self-motivated manner, whilst maintaining a friendly and approachable demeanour. Our Patient Services Team work across our surgeries to: 1. Create a positive, friendly and caring patient experience; 2. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a personable, efficient and effective manner; 3. Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of clerical support to all members of the clinical and non-clinical team; 4. Facilitate effective communication between patients, team members and other healthcare agencies; 5. Maintain a thorough knowledge of Practice procedures and processes; 6. Ensure GDPR requirements are followed; and, 7. Ensure accuracy when recording details onto patient records. A flexible approach to the needs of the service we are providing is required. Main duties and responsibilities Greeting of patients and visitors Processing requests for appointments, visits and consultations clearly, politely and efficiently Signposting patients to appropriate healthcare professionals and services Dealing with all telephone and email queries from patients and acting as liaison with doctors and other staff as necessary Allocate appointments sensibly, using initiative where appropriate Registering new patients and explaining practice procedures Process repeat prescription requests Updating the patient record system using agreed codes Ensuring the reception area and waiting areas are tidy and clean during surgery hours Scanning and filing of correspondence into patients records Dealing with incoming emails, letters and electronic triage requests Tasks from GPs and senior management