Caseworker - Discretionary Financial Support Services
| Posting date: | 02 November 2024 |
|---|---|
| Salary: | £13.69 to £13.69 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 01 December 2024 |
| Location: | SUNDERLAND, SR1 3AA |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Sunderland 2024 AGY 45 |
Summary
What's involved with this role:
Temporary Caseworker - Discretionary Financial Support Services
Reference no: Sunderland 2024 AGY 45
Pay Rate: £13.69 per hour PAYE
37 Monday – Friday, 08:30 - 17:15
This opening assignment is for 3 months
City: SUNDERLAND
Standard DBS disclosure & BPSS required
Carry out telephone assessment on application for support from: Household support Fund and/or Local welfare provision Crisis support.
Key Responsibilities:
Process claims for Discretionary Housing Payments (DHP) and Local Welfare Provision (LWP) applications for Crisis Support and Community Care Support
Comply with defined policies, DWP guidelines and Business Processes when making decisions on claims for DHP’s and LWP
Carry out excellent case management across a caseload of new and repeat customers including managing recall and customer support
Record data accurately on monitors for management information and to enable the completion of statistical reports and Government returns
Complete detailed and accurate case management files with relevant information and documents
Provide an excellent customer service in relation to enquiries and complaints within policies and procedures as well as offering advice and supporting information that will produce positive outcomes for customers
Work effectively with others to build excellent working relationships with Housing Associations/Landlords, Benefits service, Welfare Rights Service, First Tier Providers, Customer Service Network, Suppliers and DWP/HMRC
Work effectively within agreed processes policies and timeframes with third parties engaged in supporting LWP activity
Provide advice, guidance, knowledge and area of expertise to Casework Support Officers, Caseworkers and Managers
Qualifications:
Relevant qualifications
Knowledge:
Knowledge of, or experience:
Discretionary Housing Payments
Local Welfare provision – Crisis Support
Local Welfare provision – Community Care Support
Experience:
Experience of working with all Microsoft computer applications, especially, Teams, Word and Excel.
Skills & Abilities:
Able to use a PC to prepare documents, record information and input data.
Able to listen to assess requirements and be able to communicate effectively to share and obtain information and provide excellent customer service
Able to make decisions and reach conclusions while seeking and considering the views of others.
Able to adapt to changes in colleagues, settings and working environment and adapt behaviour to suit the situation or customer.
Able to work at a fast pace and see tasks through to completion, ensuring they are completed on time and to a high degree of accuracy.
Able to adapt to changes in colleagues, settings and working environment as well as changing working hours and working weekends.
Able to see tasks through to completion, ensuring they are completed on time or to deadlines and to a high degree of accuracy whilst also paying attention to detail.
Able to work with facts, figures and numerical data.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.
Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.
Please feel free to apply to us directly via jobs@tclrec.com by quoting the job reference and exact job title.
To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.
ALD
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Job Ref: Sunderland 2024 AGY 45
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.
Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.