1st Line Service Desk / Customer Support
| Posting date: | 27 October 2024 |
|---|---|
| Salary: | £39,409 per year |
| Hours: | Full time |
| Closing date: | 26 November 2024 |
| Location: | PL4 0SD |
| Remote working: | On-site only |
| Company: | Brite Services |
| Job type: | Temporary |
| Job reference: | NGServiceDesk/Plym-59372 |
Summary
Temporary Application/Software Support Analyst, Plymouth, £41,459
Our client is a well-established, award winning electrical distribution network operator who are part of the largest electricity transmission and distribution businesses in the UK. As a national business, they pride themselves on their first class reputation for network reliability and business efficiency, receiving the Government’s Charter Mark scheme accolade every year. You can be proud to join a company who work to ensure everyone can have clean, affordable energy, well into the future.
Their Plymouth depot are seeking an Application/Software Support professional who is a logical thinker and has a competence and affinity with IT. Customer Service and strong communication skills are key. This is a 1st Line Applications Support role supporting their team of software developers. Training during the 1st month will be office based, a hybrid of remote/home working will be offered, typically 5 days a month in the office. Flexible working hours.
Competitive salary, holiday entitlement rising to 26 days after 12 weeks + bank holidays, free parking. The environment is supportive, rewarding and friendly where you’ll be empowered to build a career. This is an ongoing temporary role, with a review at 3 months. It is a chance to get your foot in the door with a large organisation, where there are opportunities to apply for permanent roles within the business.
Role/duties of Application/Software Support
• Day to day monitoring of Jira tickets - picking up general support / moving tickets that need another teams attention / identifying high priority issues
• Managing first line applications support phone calls
• Liaise with internal and external system users, keeping them up to date with progress
• Perform regular checks as part of the AFO team daily processes – raising and working through issues with team members
• Update and manage support rotas to ensure cover provided
• Maintaining documentation/confluence pages with details of processes and fixes
• Analysis of support issues – raising possible areas of improvement with team members
• Maintain team SharePoint pages
Candidate requirements
• Excellent Problem Solving Skills
• Strong communication skills are required
• Must be a strong team player
• Exposure to basic SQL / or exposure to RDBMS
• An understanding of basic change management procedures
Would suit those with 1st Line Support, Helpdesk, or Customer Service background
Immediate start available.