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Customer Service Administrator
| Posting date: | 25 October 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 08 November 2024 |
| Location: | WS11 0JF |
| Remote working: | On-site only |
| Company: | AJ Mobility LTD (T/A AJM Healthcare) |
| Job type: | Permanent |
| Job reference: | VA947 |
Summary
We are seeking to recruit an enthusiastic Customer Service Administrator to join our team in the day-to-day running of the office whilst ensuring great customer experience is maintained throughout to our NHS wheelchair users and medical professionals within the surrounding areas. The successful candidate will showcase a first-class telephone manner with empathy and professionalism with the ability to coordinate with our clinical and logistics teams.
Key Responsibilities:
Responsible for making and answering calls from patients, carers, family members relating to repair and maintenance of their wheelchairs.
Booking appointments and entering orders onto the company database system in a timely manner.
Ensuring accuracy and completeness of information when using our database system.
Arranging and planning workloads and efficient delivery routes for Field Service Engineers.
Using Microsoft Office especially Word, Excel and Outlook.
Working as a team player to meet personal and organisational objectives.
Key Responsibilities:
Responsible for making and answering calls from patients, carers, family members relating to repair and maintenance of their wheelchairs.
Booking appointments and entering orders onto the company database system in a timely manner.
Ensuring accuracy and completeness of information when using our database system.
Arranging and planning workloads and efficient delivery routes for Field Service Engineers.
Using Microsoft Office especially Word, Excel and Outlook.
Working as a team player to meet personal and organisational objectives.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.