Reservations Agent
| Posting date: | 24 October 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 23 November 2024 |
| Location: | Luton, LU1 3TQ |
| Company: | The Arora Group |
| Job type: | Permanent |
| Job reference: | 1177825492 |
Summary
Salary – £23,920 plus service charge
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
Free meals on duty.
Uniform offered and dry cleaned.
Discounted employee friends & family rates at Arora Hotels.
Food and beverage discounts.
Christmas gifts and employee parties
Introduce a friend scheme
Cycle 2 work scheme.
UK attraction discounts @ Merlin Entertainments.
Taste card.
Life assurance scheme.
Wage stream.
Employee assistance programme.
Arora star employee recognition.
Long service recognition award.
About us...
Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance. With our 2 Rosette Restaurant and award-winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five-star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.
A bit about what you will do...
Reservation Agents in our team are passionate about customer service. They demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests.
Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email.
Answer questions about the hotel
Imputing and accessing data in our reservations system.
Maximizing sales and room occupancy.
More about you...
Providing high quality service comes naturally to you.
Strong organisational skills and attention to detail.
Very good at multi-tasking and remaining calm under pressure.
Excellent communicator with a high standard of written and spoken English.
A smart and professional appearance.
Experience in a similar role within a 5-star hotel is a significant advantage.
Opera PMS and Marsha experience a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.