Assistant Operations Manager
| Posting date: | 22 October 2024 |
|---|---|
| Salary: | £45,000 to £52,000 per year |
| Hours: | Full time |
| Closing date: | 21 November 2024 |
| Location: | London, London, EC3V 4AA |
| Company: | CBW Staffing Solutions Limited |
| Job type: | Permanent |
| Job reference: | 54688926 |
Summary
Assistant Operations Manager - Client Direct - City of London – Up to £52,000 per annum + bonus
Exciting opportunity to work directly for a worldwide real estate company at an office situated near Leadenhall. The successful candidate will be required to provide efficient, professional business management and improvement support across the contract. This is a trophy building and would suit someone who is currently working as a Building Manager/Facilities Manager within a corporate environment. This building houses law firms and financial tenants, similar building experiences would be desired but not essential.
Hours of Work:
- Monday - Friday
- 8:30am-5pm
- Office based near Leadenhall (5 days per week)
- Permanent position
Key Duties People
- Maintain positive working relationships with occupier contacts ensuring a professional approach is always taken.
- Ensure a customer focused service is consistently provided to the occupiers through forward planning and good communication with all stakeholders.
- Maintain positive working relationships with all members of the property management team and contracted staff to achieve a collaborative approach in the day-to-day operations of the property.
- Ensure any communication received regarding the property services is dealt with in a timely and efficient manner.
- To carry out any other reasonable duties as requested from time to time by the Management team.
Financial
- Maintain proper records of expenditure and spending commitments, using appropriate technology provided.
- Support the service charge management processes, actively participating in the regular review of expenditure against forecasts, managing queries and providing written budgetary reports where instructed.
- Check and sign contractor invoices, making sure that works are complete to an acceptable standard and ensure invoices are processed in a timely manner.
- Assist in the tender and collation processes of service contracts
- Support the management of soft service contracts including but not limited to cleaning, security, reception, mail room, landscaping, pest control and waste management services.
- Carry out regular inspections of the landlord services to ensure standards are being maintained by the wider team, reporting deficiencies observed and working with the wider team to address these.
- Manage small repairs and projects to ensure they are planned, coordinated, supervised and completed in a timely manner and to the agreed budget.
- Ensure the presentation of the property and front of house services are always of the highest order. Actively audit and make recommendations for continual improvement.
- Take a lead role in maintaining an online statutory compliance reporting system, coordinate upcoming inspections and the logistics of each visit in a timely manner.
- Maintain clear records of actions arising from statutory inspections and audits, record works undertaken to address these using the online compliance system. Provide regular reports on statutory compliance.
- Work closely with the management to coordinate training course bookings for all members of the team and communicate course details to delegates. Maintain an online training compliance system.
- Coordinate disruptive task communications ensuring occupiers receive clear, concise and timely notifications.
- Actively participate in the planning, implementation, monitoring and reporting of sustainability and corporate social responsibility initiatives.
- Actively support the corporate and marketing events for the property.
Package
- Up to £52,000 per annum (dependant on experience)
- 25 days annual leave + bank holidays
- Employer Pension Contribution of 7.5%
- BUPA Private Medical and Dental – with family upgrade available
- EAP
- Health Assessments every 2 years
- Life Assurance – 4x times salary
- Income Protection
- Critical Illness Insurance
- Travel Insurance
- Will Writing
- Annual Eyesight tests and flu vaccinations
- Enhanced family leave pay
- Sponsorship for professional /educational studies
- Industry leading training scheme
- Discounts and cash backs across retail, travel, entertainment etc.
Essential requirements
- Minimum of 4 years’ experience in a property or facilities management environment.
- Demonstrable supervisory responsibilities in past positions held.
- Experience in managing/supervising front of house services - security, cleaning, window cleaning, reception, etc.
- Plan and chair contractor performance reviews and tenant 1-1 meetings
- Experience in managing financial processes including purchase orders and invoicing processes.
- An understanding of statutory compliance and risk management.
- An understanding of permit to work systems and processes.
- Able to complete own work under minimal management, use own initiative and make decisions as required.
- Experience in managing data systems and processes.
- Excellent computer literacy and advanced knowledge of Microsoft Office package.
- Effective communication skills, both verbal and written.
- Professional, presentable, articulate and confident.
- High level of time management and organisational skills.
- Pro-active and positive “can do” approach.
- Customer focused approach.
Desirable
- A level qualification or an NVQ in a relevant subject.
- IOSH / BIFM qualification.
- Good understanding of contractor interfacing.
- Good understanding of Tenant/Landlord relationships.
- An understanding of building systems.
- Experience in managing small work projects.
- Is conscious of the importance of process.
Please send your CV to Abbie at CBW Staffing Solutions
''
Exciting opportunity to work directly for a worldwide real estate company at an office situated near Leadenhall. The successful candidate will be required to provide efficient, professional business management and improvement support across the contract. This is a trophy building and would suit someone who is currently working as a Building Manager/Facilities Manager within a corporate environment. This building houses law firms and financial tenants, similar building experiences would be desired but not essential.
Hours of Work:
- Monday - Friday
- 8:30am-5pm
- Office based near Leadenhall (5 days per week)
- Permanent position
Key Duties People
- Maintain positive working relationships with occupier contacts ensuring a professional approach is always taken.
- Ensure a customer focused service is consistently provided to the occupiers through forward planning and good communication with all stakeholders.
- Maintain positive working relationships with all members of the property management team and contracted staff to achieve a collaborative approach in the day-to-day operations of the property.
- Ensure any communication received regarding the property services is dealt with in a timely and efficient manner.
- To carry out any other reasonable duties as requested from time to time by the Management team.
Financial
- Maintain proper records of expenditure and spending commitments, using appropriate technology provided.
- Support the service charge management processes, actively participating in the regular review of expenditure against forecasts, managing queries and providing written budgetary reports where instructed.
- Check and sign contractor invoices, making sure that works are complete to an acceptable standard and ensure invoices are processed in a timely manner.
- Assist in the tender and collation processes of service contracts
- Support the management of soft service contracts including but not limited to cleaning, security, reception, mail room, landscaping, pest control and waste management services.
- Carry out regular inspections of the landlord services to ensure standards are being maintained by the wider team, reporting deficiencies observed and working with the wider team to address these.
- Manage small repairs and projects to ensure they are planned, coordinated, supervised and completed in a timely manner and to the agreed budget.
- Ensure the presentation of the property and front of house services are always of the highest order. Actively audit and make recommendations for continual improvement.
- Take a lead role in maintaining an online statutory compliance reporting system, coordinate upcoming inspections and the logistics of each visit in a timely manner.
- Maintain clear records of actions arising from statutory inspections and audits, record works undertaken to address these using the online compliance system. Provide regular reports on statutory compliance.
- Work closely with the management to coordinate training course bookings for all members of the team and communicate course details to delegates. Maintain an online training compliance system.
- Coordinate disruptive task communications ensuring occupiers receive clear, concise and timely notifications.
- Actively participate in the planning, implementation, monitoring and reporting of sustainability and corporate social responsibility initiatives.
- Actively support the corporate and marketing events for the property.
Package
- Up to £52,000 per annum (dependant on experience)
- 25 days annual leave + bank holidays
- Employer Pension Contribution of 7.5%
- BUPA Private Medical and Dental – with family upgrade available
- EAP
- Health Assessments every 2 years
- Life Assurance – 4x times salary
- Income Protection
- Critical Illness Insurance
- Travel Insurance
- Will Writing
- Annual Eyesight tests and flu vaccinations
- Enhanced family leave pay
- Sponsorship for professional /educational studies
- Industry leading training scheme
- Discounts and cash backs across retail, travel, entertainment etc.
Essential requirements
- Minimum of 4 years’ experience in a property or facilities management environment.
- Demonstrable supervisory responsibilities in past positions held.
- Experience in managing/supervising front of house services - security, cleaning, window cleaning, reception, etc.
- Plan and chair contractor performance reviews and tenant 1-1 meetings
- Experience in managing financial processes including purchase orders and invoicing processes.
- An understanding of statutory compliance and risk management.
- An understanding of permit to work systems and processes.
- Able to complete own work under minimal management, use own initiative and make decisions as required.
- Experience in managing data systems and processes.
- Excellent computer literacy and advanced knowledge of Microsoft Office package.
- Effective communication skills, both verbal and written.
- Professional, presentable, articulate and confident.
- High level of time management and organisational skills.
- Pro-active and positive “can do” approach.
- Customer focused approach.
Desirable
- A level qualification or an NVQ in a relevant subject.
- IOSH / BIFM qualification.
- Good understanding of contractor interfacing.
- Good understanding of Tenant/Landlord relationships.
- An understanding of building systems.
- Experience in managing small work projects.
- Is conscious of the importance of process.
Please send your CV to Abbie at CBW Staffing Solutions
''