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Physical Security Operations Center (PSOC) Operative
| Posting date: | 23 October 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 November 2024 |
| Location: | E14 5AQ |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 64036 |
Summary
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job objectives and responsibilities
Forge Business Resilience
Global Incident and Emergency Response
o Assess impact to employees, assets, operation and reputation.
o Provide high level security briefings to security management.
o Invoke IMT liaison/coordination, as per the agreed process.
o Produce and disseminate reports throughout the life cycle of the incident.
o Where required, support IMT by issuing emergency communications to staff
o
Intelligence & Reporting
o Actively monitor security incidents to determine potential impact and maintain an awareness of strategic trends throughout key regions.
o Collect, analyse, and interpret complex security- and incident-related data.
o Produce and distribute incident reports.
o Phone and email communications with internal customers.
o Be aware of the current threats and challenges faced by the business.
o Assist in producing regular intelligence reports in collaboration with the intelligence analyst
o Providing low level intelligence assessments obtained from risk service providers and open source.
o Liaison with intelligence analyst around ongoing events and potential impact to LSEG
Protect our People
Travel Security
o Monitor for travel alerts and escalation to management, where necessary.
o Assist travellers following incidents or significant developments.
o Direct liaison with 3rd party providers for travel tracking and traveller assistance.
o Deliver travel security risk assessments for staff travelling to high risk destinations.
Event Security
o Monitor and report updates during global LSEG events.
o Communication support with on-site security teams.
o Incident response and escalation support.
Create a Safe Workplace
Physical Security
o Conduct all security operational tasks in accordance with PSOC Assignment Instructions, Policies and Standard Operating Procedures
o
o Support of site-based security operations (e.g. building evacuation)
o In extreme circumstances, the individual may be required to operate physical access control systems as part of the BCP arrangement
o Assisting with investigations, when required.
Relationships & Communications
o Be at all times knowledgeable of all senior site representatives and other key stakeholders
o Develop strong relations with internal clients globally
o Be prepared to give briefings to senior managers on security incidents during live events
Main duties
The successful candidate will be responsible for supporting and managing security operations in order to help the wider security team protect our organizations people, property, information and reputation. This is a global role with one of the key aspects being the monitoring and response to incoming information and alerts from intelligence sources and security systems. You will be responsible for the management and administration of various security systems, reporting tools and databases. The operative will ensure that tactical intelligence and crisis management support is delivered in a timely and accurate manner using the appropriate security communication methodology
Person Specification
Education & Experience
Essential
o Fluent in verbal and written English coupled with excellent communication skills.
o Minimum of 3 GCSEs including English and Maths at grade C or above (or equivalent)
o Able to communicate effectively with all levels of business, internal and external
o Good IT skills including ability to use all MS Office applications
o Report and assessment writing
o Full 5 year checkable employment / academic history
Desirable
o Degree or equivalent
o Bilingual experience working in a similar role, within a corporate or government organization
o Use of intelligence management systems with intelligence monitoring at a tactical level
o Possession of valid frontline SIA license
o Knowledge of CCTV and Access Control systems
o First Aid at Work qualified
o Knowledge of data protection and privacy law
Personal Attributes
Essential
o Self-motivated and able to work on own initiative
o Ability to operate in a professional and confidential manner at all times
o Ability to organise, prioritise and produce results under pressure
o Able to communicate effectively with across all levels of business
o Strong analytical skills with the ability to collate information and present analysis in a clear, concise and effective manner
o Good teamwork and interpersonal skills with the ability to thrive in a close, multi-discipline environment and have the ability to carry out leadership roles when required as part of career development
o Patient, courteous and have the ability to analyse and assess clients & customers needs whilst being professional and remaining calm in challenging situations
Health and Safety responsibilities
· Follow Group and company policies and procedures at all times;
· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
· Use all work equipment and personal PPE properly and in accordance with training received;
· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
· Ensure compliance with Mitie's information security procedures in all activities;
· Proactively identify and report security risks to your manager;
· Report actual and suspected security incidents;
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
At Mitie we know that ‘our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
o We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
o We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
o We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
o Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
o Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Job objectives and responsibilities
Forge Business Resilience
Global Incident and Emergency Response
o Assess impact to employees, assets, operation and reputation.
o Provide high level security briefings to security management.
o Invoke IMT liaison/coordination, as per the agreed process.
o Produce and disseminate reports throughout the life cycle of the incident.
o Where required, support IMT by issuing emergency communications to staff
o
Intelligence & Reporting
o Actively monitor security incidents to determine potential impact and maintain an awareness of strategic trends throughout key regions.
o Collect, analyse, and interpret complex security- and incident-related data.
o Produce and distribute incident reports.
o Phone and email communications with internal customers.
o Be aware of the current threats and challenges faced by the business.
o Assist in producing regular intelligence reports in collaboration with the intelligence analyst
o Providing low level intelligence assessments obtained from risk service providers and open source.
o Liaison with intelligence analyst around ongoing events and potential impact to LSEG
Protect our People
Travel Security
o Monitor for travel alerts and escalation to management, where necessary.
o Assist travellers following incidents or significant developments.
o Direct liaison with 3rd party providers for travel tracking and traveller assistance.
o Deliver travel security risk assessments for staff travelling to high risk destinations.
Event Security
o Monitor and report updates during global LSEG events.
o Communication support with on-site security teams.
o Incident response and escalation support.
Create a Safe Workplace
Physical Security
o Conduct all security operational tasks in accordance with PSOC Assignment Instructions, Policies and Standard Operating Procedures
o
o Support of site-based security operations (e.g. building evacuation)
o In extreme circumstances, the individual may be required to operate physical access control systems as part of the BCP arrangement
o Assisting with investigations, when required.
Relationships & Communications
o Be at all times knowledgeable of all senior site representatives and other key stakeholders
o Develop strong relations with internal clients globally
o Be prepared to give briefings to senior managers on security incidents during live events
Main duties
The successful candidate will be responsible for supporting and managing security operations in order to help the wider security team protect our organizations people, property, information and reputation. This is a global role with one of the key aspects being the monitoring and response to incoming information and alerts from intelligence sources and security systems. You will be responsible for the management and administration of various security systems, reporting tools and databases. The operative will ensure that tactical intelligence and crisis management support is delivered in a timely and accurate manner using the appropriate security communication methodology
Person Specification
Education & Experience
Essential
o Fluent in verbal and written English coupled with excellent communication skills.
o Minimum of 3 GCSEs including English and Maths at grade C or above (or equivalent)
o Able to communicate effectively with all levels of business, internal and external
o Good IT skills including ability to use all MS Office applications
o Report and assessment writing
o Full 5 year checkable employment / academic history
Desirable
o Degree or equivalent
o Bilingual experience working in a similar role, within a corporate or government organization
o Use of intelligence management systems with intelligence monitoring at a tactical level
o Possession of valid frontline SIA license
o Knowledge of CCTV and Access Control systems
o First Aid at Work qualified
o Knowledge of data protection and privacy law
Personal Attributes
Essential
o Self-motivated and able to work on own initiative
o Ability to operate in a professional and confidential manner at all times
o Ability to organise, prioritise and produce results under pressure
o Able to communicate effectively with across all levels of business
o Strong analytical skills with the ability to collate information and present analysis in a clear, concise and effective manner
o Good teamwork and interpersonal skills with the ability to thrive in a close, multi-discipline environment and have the ability to carry out leadership roles when required as part of career development
o Patient, courteous and have the ability to analyse and assess clients & customers needs whilst being professional and remaining calm in challenging situations
Health and Safety responsibilities
· Follow Group and company policies and procedures at all times;
· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
· Use all work equipment and personal PPE properly and in accordance with training received;
· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
· Ensure compliance with Mitie's information security procedures in all activities;
· Proactively identify and report security risks to your manager;
· Report actual and suspected security incidents;
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.
At Mitie we know that ‘our diversity makes us stronger'. We're committed to creating a diverse and inclusive environment where our people can thrive and be their best every day. We are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal. We recognise the unique contributions that you can bring and our people and customers thrive when we get this right