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Customer Delivery Recovery Coordinator
| Posting date: | 18 October 2024 |
|---|---|
| Salary: | £28,000.00 to £29,000.00 per year |
| Hours: | Full time |
| Closing date: | 15 November 2024 |
| Location: | Northamptonshire, OX17 |
| Company: | BCA Group |
| Job type: | Permanent |
| Job reference: | ORG3669-JM1171786ChiCDRC |
Summary
Role: Customer Delivery Recovery Coordinator
Location: BCA Chipping Warden
Salary: £28,100 per annum
Working hours: 4on and 4off shift pattern, 6am – 6pm
At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work.
We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.
About the role…
Join our team as Customer Delivery Recovery Coordinator. You will play a critical part in ensuring vehicles are delivered to customers on time, from liaising with technical teams for repair timeframes, to communicating and arranging delivery methods outside of the standard plan.
Where on time delivery is not possible, you will be required to communicate effectively and liaise with multiple stakeholders to ensure the quickest repair and redelivery happens, clear communication to all stakeholders is essential to keep customers up to date on progress.
This role offers a great opportunity for someone looking to add real value in fast-paced environment.
Responsibilities…
Ensure customers get their cars on time when the normal process has failed, manage the customer expectations and redelivery information when a delivery has failed or will be late, focussing on the speed to resolution.
Work closely with the regular logistics function to make use of standard delivery options when they exist to get cars to customers as soon as possible.
Keep all stakeholders up-to-date on progress and objective completion, to ensure quickest repair and redelivery for the customer.
When challenges often present themselves, day to day, you will find yourself being required to focus on varied tasks as an when they arise.
Who you are….
Can do attitude is essential.
Excellent communication skills, with an ability to interact with customers and all levels of colleagues in a professional manner.
Customer focussed.
Competent in using a computer, with good Excel knowledge.
Excellent time management, with the ability to balance multiple tasks, and switch priority/focus as required.
Technical knowledge and experience relating to used vehicle preparation.
We try to make working for BCA rewarding in every sense, including a positive work environment, training and development opportunities as well as exciting career options. If you're looking for a career that has great teamwork, training, rewards, long-term scope and is going places - apply now!
Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
INDHP
Location: BCA Chipping Warden
Salary: £28,100 per annum
Working hours: 4on and 4off shift pattern, 6am – 6pm
At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work.
We’re Europe's largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.
About the role…
Join our team as Customer Delivery Recovery Coordinator. You will play a critical part in ensuring vehicles are delivered to customers on time, from liaising with technical teams for repair timeframes, to communicating and arranging delivery methods outside of the standard plan.
Where on time delivery is not possible, you will be required to communicate effectively and liaise with multiple stakeholders to ensure the quickest repair and redelivery happens, clear communication to all stakeholders is essential to keep customers up to date on progress.
This role offers a great opportunity for someone looking to add real value in fast-paced environment.
Responsibilities…
Ensure customers get their cars on time when the normal process has failed, manage the customer expectations and redelivery information when a delivery has failed or will be late, focussing on the speed to resolution.
Work closely with the regular logistics function to make use of standard delivery options when they exist to get cars to customers as soon as possible.
Keep all stakeholders up-to-date on progress and objective completion, to ensure quickest repair and redelivery for the customer.
When challenges often present themselves, day to day, you will find yourself being required to focus on varied tasks as an when they arise.
Who you are….
Can do attitude is essential.
Excellent communication skills, with an ability to interact with customers and all levels of colleagues in a professional manner.
Customer focussed.
Competent in using a computer, with good Excel knowledge.
Excellent time management, with the ability to balance multiple tasks, and switch priority/focus as required.
Technical knowledge and experience relating to used vehicle preparation.
We try to make working for BCA rewarding in every sense, including a positive work environment, training and development opportunities as well as exciting career options. If you're looking for a career that has great teamwork, training, rewards, long-term scope and is going places - apply now!
Our policy is to employ the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
INDHP