Content Manager
| Posting date: | 18 October 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 17 November 2024 |
| Location: | Welwyn Garden City, Hertfordshire, AL7 1GA |
| Company: | Tesco |
| Job type: | Permanent |
| Job reference: | tesco/TP/13497049/915692 |
Summary
About the role
Are you ready to make a significant impact in the technology world? As our Content Manager, you\'ll have the unique opportunity to join us on an ambitious journey as we build our private cloud – a venture not many companies dare to undertake. Not only is this cool, but it also sets us apart in a pioneering space where your contributions will be pivotal to our success. This role is your chance to be at the heart of a cutting-edge initiative, shaping the way we communicate our innovations internally and champion the adoption of revolutionary technical products.
The fruition of our private cloud is a game-changer in terms of scalability, agility, and security, positioning us at the forefront of industry innovators. Your role will be central to articulating our advancements and enthusing our teams about the technology we\'re passionate about. Through your strategic communication, you will be the linchpin ensuring that our technical team\'s groundbreaking work is understood and appreciated company-wide, inspiring collaboration and excitement about our shared vision for the future.
Are you ready to be part of something extraordinary? Join us and share in the pride of building something most only dream of.
You will be responsible for
In this pivotal role, you will craft and guide the content strategy to complement and elevate our product vision and goals. It’s all about connecting our products with our customers in the most engaging and clear way possible. By working closely with our design and product teams, you make certain that every word we share is on-brand, purposeful, and impactful. From improving customer experiences to establishing seamless communication flows, you ensure our narrative is not just heard but felt and understood.
• Develop a content strategy that aligns with and supports our product vision, short-term targets, and long-term ambitions
• Work in tandem with UX/UI designers, researchers, product owners, and developers to create and enhance customer experiences through content
• Set communication standards across the board, ensuring all product managers can craft their messages with consistent branding and style
• Implement documentation standards for product managers to create clear and user-friendly process documentation
• Support researchers in defining user tests and analysing feedback to inform content-related decisions, enhancing the overall user experience
• Engage with senior stakeholders to guarantee that communication strategies are in sync with Tesco\'s strategic direction
• Advocate for the integral role of UX writing and cohesive content practices with teams across the company, including brand and marketing
You will need
Familiarity with technical comms tools (Confluence, GitHub)
Exceptional communication skills
Ability to coach others to improve their communication skills
Proven track record as a content manager / UX author ideally in a technical discipline
Strong experience in UX writing across digital platforms, products and services and a portfolio bursting with engaging projects you’re passionate about
An understanding of UX writing best practice and the value it brings to a business
Proven track record as a content manager / UX author ideally in a technical discipline
A sharp eye for detail and the ability to ensure consistency of language across every component, from onboarding screens to error messages
A real dedication to understanding user needs to help define the what, why and how of the problems you\'re solving
A gift for tone of voice and how to adapt it for different customer journeys
An understanding of the essential need for accessibility and inclusivity, specifically the use of clear language and the importance of voiceover/screen reader functionality.
What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
Proud member of the Disability Confident employer scheme