First Line Support Analyst
| Posting date: | 17 October 2024 |
|---|---|
| Salary: | £20,000 to £30,000 per year |
| Additional salary information: | £23,000 |
| Hours: | Full time |
| Closing date: | 14 November 2024 |
| Location: | CR0 2BX |
| Company: | United Response |
| Job type: | Permanent |
| Job reference: | UNIT183865 |
Summary
1st Line Support Analyst
Hours: 35 per week
Location: Croydon (remote work possible after 6 months’ probation)
Salary: £23,000
Key Purpose of the Role:
The 1st Line Support Analyst will provide daily support to staff within a technical support function for a user base of over 3,500. Initially remote due to current circumstances, the analyst will be required to attend headquarters regularly once conditions normalize.
Essential Criteria:
- Experience in Windows 10 support
- Proficient in Office Suite (Outlook, Word, etc.)
- Basic knowledge of networking (TCP/IP)
- Understanding of Active Directory and user administration
- Familiarity with Office 365
- Awareness of data security principles and processes
- Knowledge of ITIL processes
Benefits Package:
- 25 days paid annual leave (plus 8 bank holidays, pro rata for part-time)
- Pension and Life Assurance benefits
- Enhanced maternity and paternity pay
- Opportunity to participate in the UR Stars Recognition Scheme
- Access to occupational health, physiotherapy, counselling, and advice services
- Fully paid training and access to nationally recognized qualifications
- Travel to work scheme (season ticket loan)
- Discounts from over 3,500 retailers through an online shopping platform
- Refer a friend scheme
About United Response:
United Response is a leading national charity providing person-centered care and support since 1973. They advocate for equal rights and opportunities for individuals with disabilities, autism, and mental health support needs. The organization values creativity, strength, honesty, responsiveness, and unity.
Commitment to Diversity:
United Response is an equal opportunity employer and is a Disability Confident Leader, guaranteeing interviews for disabled applicants who meet the minimum criteria.
Application Process:
For assistance with the application or to navigate the website, contact Gill Fay at gill.fay@unitedresponse.org.uk.
Note: This position requires a DBS Check, with costs covered by United Response. The organization reserves the right to close the vacancy early.
This job description is well-structured to attract candidates with the right qualifications and values aligned with United Response's mission. If you have further questions or need specific details, feel free to ask!
Proud member of the Disability Confident employer scheme