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Practice Manager
| Posting date: | 16 October 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 08 November 2024 |
| Location: | Brampton, CA8 1NL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2826-24-0017 |
Summary
Strategic management and planning Contribute to practice strategy; formulate objectives, keep abreast of current affairs, identify future threats and develop ideas for future practice development. Monitor and evaluate performance of the patient services teams against practice objectives ensuring efficiency and quality of service. Develop and maintain effective communication both within the practice and with relevant outside agencies Assist the practice in the wider community, forging links with other practices across the local healthcare system and working collaboratively within the Primary Care Network (PCN). Financial Management Working with the practice Business and Finance Managers:- Ensure sound financial controls are consistently in place and followed. Manage devolved practice budgets and seek to maximise efficiency and income. Contribute to the annual budgeting and monitoring process preparing financial plans for areas of responsibility. Human resources Keep abreast of employment legislation to ensure practice people policies meet statutory and legal obligations. Lead on the recruitment, selection and retention of staff to manage staffing levels and skill mix within target budgets. Evaluate, organise and oversee staff induction and training, and ensure that staff are adequately trained to fulfil their role. Practice lead for Protected Learning Time (PLT) Develop and implement effective staff appraisal and monitoring systems Support and mentor staff in patient services teams, both as individuals and as team members Implement effective systems for the resolution of disputes and grievances Operational lead for effective discipline and performance management. Lead on management of sick absence in the practice. Take an active role in the development of the PCN service delivery including recruitment and retention of additional roles in line with PCN budget. Patient services Adopt a strategic approach to the development and management of patient services Ensure service development and delivery is in accordance with local and national guidelines as well as meeting practice targets Ensure that the practice complies with NHS contractual obligations in relation to patient care and information governance. Maintain registration policies and monitor patient turnover and capitation. Oversee and/or develop and manage an effective appointments system including organising surgery timetables, duty rotas and holiday cover. Routinely monitor and assess practice performance against patient access and demand management targets. Develop and implement an effective complaints management system dealing with enquiries and complaints from patients effectively and efficiently to promote patient satisfaction. Significant event reporting and management. Support the management of the Patient Participation Group.