Customer Service Administrator
| Posting date: | 14 October 2024 |
|---|---|
| Salary: | £14.70 to £16.59 per hour |
| Hours: | Full time |
| Closing date: | 13 November 2024 |
| Location: | Caldicot, Monmouthshire, NP26 3RA |
| Company: | Acorn Recruitment |
| Job type: | Temporary |
| Job reference: | BBBH37449_1728913156 |
Summary
Acorn by Synergie is currently seeking a Customer Service Administrator to join their client's team.
Salary: £14.70 per hour for the first 12 weeks increasing to £16.59 per hour
Hours: Monday to Friday 8am-4pm, 40 hours per week
Primary purpose and function of position:
* Primarily supporting the department with systematic data analysis with interrogation of order errors / process improvers using SAP and WMS systems plus other supporting systems including Microsoft packages.
* Working with and alongside our local Logistics teams, 3PL Transport services providers and teams based remotely in Prague and India.
* The role includes providing data analysis and systematic data extraction in support of department functionality including many general systematic administrative tasks relevant to a customer support & process analyst function.
* The role will also have strict links with tracking and compliance to the contracts and agreements that are in place and aligned with our business KPIs and priorities - Safety, Quality and Service at optimum Cost with full conformance to our SOPs.
The Individual
Education
* Higher Education, A level, Degree, Diploma or equivalent in Logistics or Administration Experience.
* Experience in working within an office environment using different systems and computer packages.
* Experienced in dealing with 3PL contractors Experience of general warehousing and manufacturing operations.
* Systems expertise in Warehouse systems - SAP, WMS & TMS
* Experience managing projects and changes to routine operations.
* Good record of delivering process improvement.
* Knowledge of project management principles
Technical competencies:
* Understanding of Logistics / Distribution / Warehousing and Transport processes Strong organisation skills with experience in deadline adherence.
* Demonstrates negotiation skills.
* Basic business sense with positive flexibility.
* Good analytical and problem solving skills.
* High level computer skills (Excel, PowerPoint, MS Project etc.)
* Leadership & negotiation skills would be advantageous.
* Excellent writing and verbal communication skills.
* Good listener, with the ability to quickly gain rapport and trust across all levels.
* Strong influencer, able to challenge management and staff where appropriate.
* Charismatic and dynamic, someone who will walk the floor and talk openly to motivate and inspire.
* Highly results focused, and with a strong attention to detail.
* Highly structured and systematic approach to delivering business solutions.
* Excellent team player, able to develop strong relationships with colleagues and peers.
* Leads by example, and lives the company's values.
* Able to work on own initiative and prioritise workload effectively.
Acorn by Synergie acts as an employment business for the supply of temporary workers.
Proud member of the Disability Confident employer scheme