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Liver Health Administrator | East Lancashire Hospitals NHS Trust
| Posting date: | 14 October 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,071 - £25,674 per annum |
| Hours: | Full time |
| Closing date: | 13 November 2024 |
| Location: | Accrington, BB5 6AS |
| Company: | East Lancashire Hospitals NHS Trust |
| Job type: | Contract |
| Job reference: | 6700156/435-MEC-297-24 |
Summary
The post holder will be based at East Lancs (Accrington Victoria Hospital).
The post consists of administrative support for the liver surveillance/ community liver health check projects. This will include working with the data from the four provider trusts, and there will be information governance responsibility to safeguard the data. It will also include working closely with the project manager to update project plans and work with the peer support workers. It is an exciting opportunity to be part of a project which will improve care for patients across Lancashire and South Cumbria.
There will be a requirement to work with the clinical teams from all four provider trusts, also setting up working relationships with primary care teams, drug and alcohol services and prison healthcare systems.
The post holder will need strong communication organisational and data management skills and experience of working with NHS systems. It would be very useful to be proficient in Microsoft packages.
The post holder will work as part of a multi-disciplinary liver surveillance/ community liver health check team comprising of Nurses, clerical administrators and Doctors.
The team aims to improve liver surveillance across Lancashire and South Cumbria Cancer Alliance, and to support the four provider trusts to implement surveillance systems that ensure timely, safe care for all patients that require liver surveillance.
There will also be a requirement to work with the Cancer Alliance project management team, and to provide data reports to update NHS England liver surveillance team regularly. This will involve attendance at project management meetings, setting up meetings, taking and distributing minutes and providing further administrative support for this activity.
Once a surveillance programme has been agreed across the Cancer Alliance, the post holder will be responsible for maintaining data collection, and monitoring compliance with surveillance protocols.
This is a new team and we are closely supported by the warm and welcoming ODN Hepatitis C elimination team. We are very committed to providing a supportive environment for all, and opportunities to learn and progress.
POST TITLE: Liver health administrator
BAND: 3
Hours 37.5
DIVISION: Integrated Care Group
BASE ELHT
REPORTS TO Project Manager Early Diagnosis of Liver Cancer
RESPONSIBLE TO Business Manager for Digestive Diseases
ORGANISATION CHART
JOB SUMMARY
The post holder will be based at East Lancs (Accrington Victoria). The post consists of administrative support for the liver surveillance project and community liver health check projects. This will include working with the four provider trusts including collecting data for submission and patient navigation. There will be information governance responsibility to safeguard the data.It will also include working closely with the project manager to update project plans, attend and record minutes for meetings update project plans and coordinate patient caseload with the peer support workers. It is an exciting opportunity to be part of a project which will improve care for patients with liver disease across Lancashire and South Cumbria.
There will be a requirement to work with the clinical teams from all four provider trusts, also setting up working relationships with primary care teams, drug and alcohol services and prison healthcare systems.
The post holder will need strong communication organisational and data management skills and experience of working with NHS systems. It would be very useful to be proficient in Microsoft packages.
MAIN DUTIES:
The post holder will work as part of a multi-disciplinary liver surveillance team comprising of Nurses, clerical administrators and Doctors.
The team aims to improve liver surveillance across Lancashire and South Cumbria Cancer Alliance, and to support the four provider trusts to implement surveillance systems that ensure timely, safe care for all patients that require liver surveillance.
There will also be a requirement to work with the Cancer Alliance project management team, and to provide data reports to update NHS England liver surveillance team regularly. This will involve attendance at project management meetings, setting up meetings, recording minutes, updating project plans and providing further administrative support for this activity.
Once a surveillance programme has been agreed across the Cancer Alliance, the post holder will be responsible for maintaining data collection, and monitoring compliance with surveillance protocols.
The post holder will be involved with setting up systems, working closely with the data collection coordinator and required to meet tight deadlines for data submission.
Monitoring and clerical duties
1. Develop and maintain effective working relationships throughout the ODN and Cancer Alliance across Lancashire and south cumbria
2. Collect, collate and report routine and data adhering to strict deadlines
3. Support and actively develop patient literature and surveys
4. Collect and collate patient satisfaction surveys for the ODN and produce associated reports
5. Take an active part in team meetings, including recording and distributing minutes, and updating action logs and project plans
6. Attend local and national events to develop own knowledge, sharing best practice and ensuring the ODN is fully informed
7. Coordinate patient caseload between peer support workers and local hepatology teams across the four trusts
8. General administrative duties to support the Liver team and Hepatitis C ODN as appropriate.
9. To exhibit professional behaviour and attitude at all times and demonstrate excellent customer care skills with respect for privacy, dignity, security and confidentiality.
10. To organise patient records and carry out clerical duties as and when required. This is to include use Winscribe, Cerner and other systems required.
11. To answer the telephone in a professional manner, to take messages and follow them up with the appropriate person.
12. To maintain clinical and administrative records in line with Trust Policies.
13. Meeting strict deadlines for data submission and supporting the data collection and coordinator with accurate data collection and submission
14. Attend liver screening events when required
Co-ordination and tracking responsibilities
1. To plan and organise clinical workload, managing this efficiently and effectively considering clinical priorities.
1. Highlight any regular system bottlenecks and contribute ideas to resolve these.
2. Work closely with the Liver surveillance team and Service Improvement Leads to continually improve the patient journey.
3. Ensure data entry of patient details to the liver surveillance monitoring database and submission criteria
4. Pro-actively monitor the surveillance database in order to prepare reports for each provider trust flagging patients due liver surveillance
5. Pro-actively monitor the outcome of attendance of liver surveillance appointments
6. Liaise with clinical outreach teams immediately if a patient fails to attend an appointment and take necessary steps to follow up.
7. Pro-actively work with liver surveillance peer support team in advance of appointments where it has been identified that there is a risk of non-attendance / need for support and facilitate regular PTL meetings.
8. Liaise with clinical team to ensure that liver surveillance scans and blood tests are requested in a timely manner
MDT Support
1.Be a first point of contact for the report of abnormal surveillance results and escalate immediately
2.Support exchange of information with HPB/ Hepatology MDT where appropriate
Project Support
1. Escalate any issues within the projects to the project manager / Directorate Manager quickly and effectively
2. Identify any risks and escalate
3. Provide administrative support in booking meetings with stakeholders, engagement events, producing and circulating minutes, circulating key documents and updating changes in project plans
4. Collaborate throughout the ODN/ Cancer alliance to maintain a wide, and flexible support function
5. The Post holder will be expected to show improvised thinking and propose changes where appropriate
6. Support the submission of quarterly CQUIN reports , annual reports and other quality improvement processes as required
7. Adhere to the quarterly submission criteria and escalate or resolve any bottlenecks.
8. Be responsible for the delivery of specific actions as identified within the ODN/ Cancer alliance Projects.
Education / Training
1. To attend and actively participate in service training programmes and actively seek to develop clinical and personal skills
2. To participate in personal development review process, actively identifying any objectives for personal development and to keep an up to date portfolio.
3. To actively participate, reflect and review own practice through the supervision process.
4. To attend relevant training courses and disseminate information accordingly.
5. To incorporate acquired knowledge and skills into working practice as appropriate.
6. To comply with departmental & Trust policies and procedures.
1. To participate in the induction and orientation and training of newly appointed staff.
2. To give advice and training to patients and other relevant health and social care professionals within level of responsibility to optimise patient care
3. To work within a clinical governance framework.
4. To attend as directed by each establishment, induction courses and key training.
Communication
1. To maintain communication with registered professionals.
2. To implement and modify communication skills as appropriate when there are barriers to understanding, resistance or compliance issues e.g. where English is second language, patients are dysphasic, blind or deaf, cognitively impaired, or who may have behavioural problems. This will require effective use of both verbal and non-verbal skills.
1. Liaise with Key personnel at each provider trust including Consultants, secretaries, specialist Nurses, commissioners, public health
2. Liaise with key personnel at other organisations outside of the NHS such as substance
misuse service, prison, sexual health
1. Be the point of contact for all routine enquiries facilitating communication and information
flows, initiating and responding to correspondence and resolving enquiries
1. Provide basic telephone advice to the ODN and refer on / signpost to other sources for support
2. Resource Management
1. To support the liver surveillance team in the ordering of stock and equipment for the liver surveillance outreach programme, providing cross cover with other members of the team where necessary
This advert closes on Monday 28 Oct 2024