Medical PA - Oral surgery | East and North Hertfordshire NHS Trust
| Posting date: | 11 October 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26,530 - £29,114 per annum |
| Hours: | Full time |
| Closing date: | 10 November 2024 |
| Location: | Stevenage, SG1 4AB |
| Company: | East and North Hertfordshire NHS Trust |
| Job type: | Permanent |
| Job reference: | 6466652/361-6466652 |
Summary
We are recruiting for a Medical PA- Oral Surgery who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The Medical PA will be responsible for the provision of an efficient, comprehensive personal assistant and administrative support service to the Consultant/s and any other members of their team/s.
The post holder will be required to work independently using their own initiative and must apply a high degree of confidentiality to all aspects of their work. To undertake these duties without direct supervision, working within broad procedural guidelines.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
To provide the first point of reference for the Consultant/s and their team/s.
To date stamp and prioritise all incoming correspondence, locating patient notes to respond and then deal with promptly bringing urgent correspondence to the Consultant/s attention at the earliest possible time.
Tracking notes to relevant area/s and Consultant/s on Lorenzo as appropriate.
To deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary.
Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s. The Consultant/s or their medical team/s must make judgement regarding the critical nature of any case and results must not be given to patients or relatives without the Consultant’s agreement. To deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.
To support the Consultant/s and their team/s in ensuring all appropriate typing work is efficiently outsourced and returned, then subsequently dispatched following signature. This could include all letters, reports, summaries, results, insurance claims, GP and Consultant letters and any other work generated by the Consultant/s and their team/s.
Retrieve patient records and coordinate all correspondence relevant to outsourcing. Audio typing and/or shorthand typing may also be required for any work deemed not suitable for outsourcing.
At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.
This advert closes on Friday 25 Oct 2024