Tenant Liaison Officer
| Posting date: | 11 October 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 10 November 2024 |
| Location: | Wrexham, LL13 0AA |
| Remote working: | On-site only |
| Company: | TribePost Ltd |
| Job type: | Permanent |
| Job reference: | SBSTLO0111024 |
Summary
Tenant Liaison Officer
Location: We have positions based in both Wrexham and Rhyl.
Salary: £27,000 to £28,000 with a car allowance of £3,000 pa. We also offer enhanced employer pension contributions and access to training and development opportunities.
Contract: Full time, permanent.
Sustainable Building Services is a multi-award-winning retrofit decarbonisation turnkey service provider and principal contractor delivering at scale across all housing tenure types, including social, owner-occupied and private rental homes.
We are now recruiting for a Tenant Liaison Officer to join our growing team.
Tenant Liaison Officer - About the role:
In your role as a Tenant Liaison Officer, you are responsible for managing the customer/resident journey whilst following the client and company engagement procedures.
Key Responsibilities:
* To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction.
* Identifying vulnerable tenants and any additional needs they might need to accommodate for them.
* Ensuring that any problems/issues are dealt with promptly.
* Managing the customer/resident journey whilst following the client and company engagement procedures.
* To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders, the local community, and the Customer Care department.
* Carry out: choice events, consultation events and individual consultation with residents regarding future work.
* Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence.
* Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client's customer care team where appropriate.
* Agree access arrangements with the resident and book appointments to enable the work to their home.
* Ensure relevant communication packs are set up for new contracts.
Team Responsibilities
* Carry out customer care duties between clients, SBS, the tenants and sub-contractors.
* Collaborate with other project stakeholders as required
* Assist the customer care manager filing reports for company directors.
* Support colleagues as and when required
* To act in the best interests of the company at all times
Health & Safety / Legislative Requirements
* Complete all site compliance paperwork and TLO trackers as required
* To perform all duties in line with company guidelines and legislative requirements
What we need from you
* 1 year in a customer facing role within the building industry
* A full driving licence along with the ability to drive where required by the company
* Good level of written & oral English
* Strong social skills / high levels of emotional intelligence
If you feel you have the skills and experience to be successful in this role then apply today!