Assistant Reception Manager
| Posting date: | 10 October 2024 |
|---|---|
| Hours: | Part time |
| Closing date: | 09 November 2024 |
| Location: | Luton, LU1 3TQ |
| Company: | The Arora Group |
| Job type: | Permanent |
| Job reference: | 1171574946 |
Summary
About us...
Luton Hoo is the quintessential English country house hotel. Befitting a location of such historical importance. With our 2 Rosette Restaurant and award-winning Adam’s Brasserie we are committed to delivering hospitality to the highest standard. Our five-star facilities include 228 unique bedrooms and suites, luxury spa, 18-hole championship golf course, state of the art conference facilities, shooting school and much more.
A bit about what you will do...
Assistant Reception Managers in our luxurious hotel ensure the service provided by the reception team is consistently outstanding and exceeds guests’ expectations throughout their stay.
- Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
- Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets.
- Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
- Deal with any guest concerns promptly, attentively and efficiently.
- Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
- Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
- Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
More about you...
- Strong leadership and motivational abilities.
- Exceptional attention to detail and drive to maintain high standards.
- Strong communication, interpersonal and organisational skills.
- Proven experience in managing, coaching and developing teams.
- Approachable and positive manner with a “can do” attitude.
- Ability to use initiative in challenging situations and under pressure.
- A smart and professional appearance.
- Proven track record in a similar position within a 5-star hotel.
- Good working knowledge of Opera PMS and Microsoft Office.
- Excellent standard of English, both written and spoken.
What’s in it for you…
Competitive salary
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
Free meals on duty.
Complimentary on-site parking is available whilst on duty.
Discounted employee friends & family rates at Arora Hotels.
Food and beverage discounts.
Christmas gifts and employee parties.
Introduce a friend scheme.
Cycle 2 work scheme.
UK attraction discounts @ Merlin Entertainments.
Taste card.
Life assurance scheme.
Wage stream.
Employee assistance programme.
Arora star employee recognition.
Long service recognition award.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.