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IT Service Desk Technician 2nd Line
| Posting date: | 08 October 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 17 October 2024 |
| Location: | Swansea, Wales |
| Remote working: | On-site only |
| Company: | Swansea University |
| Job type: | Permanent |
| Job reference: | SU00561 |
Summary
This is a Permanent full-time role working during school term time.
IT Services are going through a rapid period of transformation and reimagining our Service Desk provision to meet the challenges of supporting and enabling a wider £20m investment in IT Services (in areas such as Cyber Security and Networking) will be a key foundational element.
The vision will be to reconnect our IT support provision with our customer’s needs, professionalise our services, save us all time and bridge the capability gaps we have. The new Service Desk team will be the public face of IT Services and will set standards in customer advocacy and engagement. Offering specialist support, advice and owning the resolution of Incidents and Requests for customers in a timely and efficient manner will be the cornerstones in achieving our vision.
As a Service Desk Technician, you will play a key role in delivering a customer-focused, professional IT support service. Using your experience and skills (as well as those of your teammates and wider IT Services colleagues) to deal with incidents across the IT and AV landscape, will be the challenge to rise to in this role. This will be 35 hours per week during school term time- 39 weeks per year.
IT Services are going through a rapid period of transformation and reimagining our Service Desk provision to meet the challenges of supporting and enabling a wider £20m investment in IT Services (in areas such as Cyber Security and Networking) will be a key foundational element.
The vision will be to reconnect our IT support provision with our customer’s needs, professionalise our services, save us all time and bridge the capability gaps we have. The new Service Desk team will be the public face of IT Services and will set standards in customer advocacy and engagement. Offering specialist support, advice and owning the resolution of Incidents and Requests for customers in a timely and efficient manner will be the cornerstones in achieving our vision.
As a Service Desk Technician, you will play a key role in delivering a customer-focused, professional IT support service. Using your experience and skills (as well as those of your teammates and wider IT Services colleagues) to deal with incidents across the IT and AV landscape, will be the challenge to rise to in this role. This will be 35 hours per week during school term time- 39 weeks per year.