Customer Service Advisor
| Posting date: | 04 October 2024 |
|---|---|
| Salary: | £12.98 to £12.98 per hour |
| Hours: | Full time |
| Closing date: | 03 November 2024 |
| Location: | CW5 |
| Remote working: | On-site only |
| Company: | KPI RECRUITING LTD |
| Job type: | Temporary |
| Job reference: | MWCUSTSERV-30266 |
Summary
Customer Service Advisor
Location: Silverdale
Duration: 3 months ongoing
Hours: Monday – Friday, 8.30am – 5.00pm
Rate: £12.98 per hour
Key Duties
• Processing customer orders (Manual or EDI) in a timely and accurate manner
• Providing excellent customer service at all times, retaining good working relationshisp with all internal and external customers and suppliers
• Escalating issues with SMT accordingly, ensuring that all workload is managed effectively
• Resolving arising issues in a calm and professional manner, handling all queries effectively
• Demonstrating working knowledge of all products and services
• Liaising with internal departments to resolve queries
• Processing despatches from 3PL’s with ERP accurately and on time
• Performing administrative work, including data entry, plotting graphs and extracting important data to make value added improvements
Key Skills Required
• Works with excellent customer service, professionalism with a calm approach
• Detail-oriented and problem solver
• Verbal and written communication Skills
• Computer skills, Microsoft Office and experience with ERP systems
For more information apply directly, email your CV over to MegW@kpir.co.uk or call Meg on 01782 712230
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