Warning
Mae'r hysbyseb swydd hon wedi dod i ben ac mae'r ceisiadau wedi cau.
Customer Service Officer (maternity cover)
| Dyddiad hysbysebu: | 03 Hydref 2024 |
|---|---|
| Cyflog: | £27,030 i £27,855 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Hydref 2024 |
| Lleoliad: | New Malden, South West London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Kingston Council |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 3189 |
Crynodeb
About the Role
To work alongside colleagues to provide a vibrant, efficient, friendly, customer focused library service putting the customer at the centre of library service activity.
To work flexibly undertaking routine tasks such as shelving, issuing and discharging library material. Actively promote the use of self-service to customers, assisting customers to use it and answer customer enquiries and support customers with ICT
To promote and support a range of library activities including reading, learning opportunities, digital and online resources and assist with maintaining a high standard of presentation in the library covering stock, information provision and displays
To work flexibly across branches and provide cover in other libraries as required
To calculate relevant charges and fees and handle all form of payments from the public ensuring that income is properly accounted for
To lead library events and activities including ICT learning and digital inclusion sessions, Book Groups, Baby Rhymetimes, class visits
To assist with library community engagement events and activities e.g. Neighbourhood Festivals, World Book Night, Summer Reading Challenge, which may involve some evening work and working outside the library building
About Us
You will be part of the Culture and Heritage team within the Council working within the Library Service at New Malden Library.
Kingston Library Service is continually transforming. We have updated our frontline services and are now changing the way we engage with Kingston residents, communities and partners. We are actively looking to help engage, enable and empower our communities, working collaboratively with partners. Part of this work is the development of the Community Hubs initiative which you will play an active part in.
We have an extensive activities programme for all ages, which you will play a role in supporting, assisting and promoting.
We are always looking at new ways of working, new technologies to help support our customers and give an efficient service.
About You
Communicate clearly, confidently and appropriately with colleagues and customers using the best methods of communication for the task.
Demonstrate agility and adaptability in mindset and ways of working, demonstrating innovation and creativity
To work alongside colleagues to provide a vibrant, efficient, friendly, customer focused library service putting the customer at the centre of library service activity.
To work flexibly undertaking routine tasks such as shelving, issuing and discharging library material. Actively promote the use of self-service to customers, assisting customers to use it and answer customer enquiries and support customers with ICT
To promote and support a range of library activities including reading, learning opportunities, digital and online resources and assist with maintaining a high standard of presentation in the library covering stock, information provision and displays
To work flexibly across branches and provide cover in other libraries as required
To calculate relevant charges and fees and handle all form of payments from the public ensuring that income is properly accounted for
To lead library events and activities including ICT learning and digital inclusion sessions, Book Groups, Baby Rhymetimes, class visits
To assist with library community engagement events and activities e.g. Neighbourhood Festivals, World Book Night, Summer Reading Challenge, which may involve some evening work and working outside the library building
About Us
You will be part of the Culture and Heritage team within the Council working within the Library Service at New Malden Library.
Kingston Library Service is continually transforming. We have updated our frontline services and are now changing the way we engage with Kingston residents, communities and partners. We are actively looking to help engage, enable and empower our communities, working collaboratively with partners. Part of this work is the development of the Community Hubs initiative which you will play an active part in.
We have an extensive activities programme for all ages, which you will play a role in supporting, assisting and promoting.
We are always looking at new ways of working, new technologies to help support our customers and give an efficient service.
About You
Communicate clearly, confidently and appropriately with colleagues and customers using the best methods of communication for the task.
Demonstrate agility and adaptability in mindset and ways of working, demonstrating innovation and creativity
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.