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Operations Support Team Manager - Elecrtical
| Posting date: | 03 October 2024 |
|---|---|
| Salary: | £33,000 to £40,000 per year |
| Hours: | Full time |
| Closing date: | 02 November 2024 |
| Location: | Poole, Dorset |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Sovereign Housing Association Ltd |
| Job type: | Permanent |
| Job reference: | 6434 |
Summary
We have a fantastic opportunity for a Full-Time Permanent Operations Support Team Manager to join our Electrical Team, covering the Dorset Locality, working from our Poole Office.
The role
Reporting into the Operational Support Manager, you'll manage a team of Coordinators who work within our Property Teams, who are responsible for scheduling customer appointments, administration and co-ordination for property repairs and planned works.
As a manager you'll be a role model bringing our values to life, showing authenticity, integrity, and credibility and take responsibility to deliver the right outcome for our customers in a safe and timely way.
You'll set direction within the team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust and regular feedback.
What you'll need
Ability to inspire, support and develop others to optimise their performance
Experience of operating within a large fast paced service environment ideally with Property Service experience.
Knowledge and application of customer management systems
Experience in improving productivity performance and enhancing processes
Ability to propose creative solutions that drive continuous improvement
Evidence of excellent customer service achievements in a complex delivery environment
Know how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work
Ability to interpret and use complex data and create insightful reporting to support business performance and regulatory compliance
Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes
What you'll receive from us
We have some fantastic benefits on offer at SNG, including:
£450 flex-pot annually, discounted shopping & cycling scheme
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Company pension scheme matched up to 12%, life cover at 4x your salary
Flexible working - we're committed to giving people flexibility as widely as possible
Options for private medical insurance, dental insurance & critical illness cover
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
This is a great opportunity to join the team as we progress through an exciting period of change. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.
The role
Reporting into the Operational Support Manager, you'll manage a team of Coordinators who work within our Property Teams, who are responsible for scheduling customer appointments, administration and co-ordination for property repairs and planned works.
As a manager you'll be a role model bringing our values to life, showing authenticity, integrity, and credibility and take responsibility to deliver the right outcome for our customers in a safe and timely way.
You'll set direction within the team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust and regular feedback.
What you'll need
Ability to inspire, support and develop others to optimise their performance
Experience of operating within a large fast paced service environment ideally with Property Service experience.
Knowledge and application of customer management systems
Experience in improving productivity performance and enhancing processes
Ability to propose creative solutions that drive continuous improvement
Evidence of excellent customer service achievements in a complex delivery environment
Know how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work
Ability to interpret and use complex data and create insightful reporting to support business performance and regulatory compliance
Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes
What you'll receive from us
We have some fantastic benefits on offer at SNG, including:
£450 flex-pot annually, discounted shopping & cycling scheme
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Company pension scheme matched up to 12%, life cover at 4x your salary
Flexible working - we're committed to giving people flexibility as widely as possible
Options for private medical insurance, dental insurance & critical illness cover
At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
This is a great opportunity to join the team as we progress through an exciting period of change. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.