Service Management Lead
Posting date: | 02 October 2024 |
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Salary: | £53,560 to £65,300 per year |
Additional salary information: | London: £57,026 to £65,300 / National: £53,560 - £61,937 (including allowance) |
Hours: | Full time |
Closing date: | 15 October 2024 |
Location: | Birmingham |
Company: | Government Recruitment Service |
Job type: | Permanent |
Job reference: | 372600/2 |
Summary
About you
You'll be proactive but thoughtful, well versed in the challenges you will face when leading the Technology Service Management team. You will manage technical and non-technical stakeholders respectfully but firmly and be able to see complicated tasks through to completion. You will be quality and outcome focused, able to understand when to gather more information and when to act and pride yourself in making considered decisions.
Main responsibilities
You will:
- Lead on the creation and implementation of a Service Management Operating model and Continuous Improvement Plan, focused initially on the Cirrus MOU and End to End EUC support model. This will include identifying and developing improvements to the plan itself based on your own experience of best practice, and defining and evolving assurance based on the ITIL v4 framework
- Fully document relevant practices and ensure they are agreed to by all relevant stakeholders. You will need to be able to manage active and reactive conversations, know when to escalate, and know when to act
- Be a senior Subject Matter Expert in a team of Service Management professionals identifying problems in the team and ensuring you give constructive and adaptive feedback with the aim of achieving successful outcomes
- Engage with Third Party providers where appropriate to ensure plans are seen through to completion
- Proactively support the wider rollout of ITIL Service Management practices in our DDaT enterprise, being able to assure standards