Grade 6 Operational Delivery Senior Leader - Disability Services
| Posting date: | 02 October 2024 |
|---|---|
| Salary: | £69,869 to £77,740 per year |
| Hours: | Full time |
| Closing date: | 14 October 2024 |
| Location: | Leeds |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 368679/2 |
Summary
Disability Services is responsible for delivering services to millions of disabled customers across a product portfolio made up of Personal Independence Payment, Access to Work, Disability Living Allowance and Industrial Injuries Disablement Benefit.
We welcome applications from candidates who demonstrate inspirational and resourceful leadership to help drive performance and deliver a positive and efficient service to our customers.
We are proud to be part of DWP, which is the Government’s largest public service department serving over 18 million customers.
We are committed to the Civil Service ambition to become the UK’s most inclusive employer and we absolutely welcome and encourage applications from every part of our community, particularly from groups currently underrepresented in our workforce and those with protected characteristics.
Standard promotion rules will apply and successful candidates will be placed on the pay scale and terms and conditions of DWP.
Some Travel will be required.
What are my responsibilities?
What are we looking for from successful candidates:
In your membership of Senior Leadership Team you will role model exceptional leadership, working flexibly across boundaries, building capability in line with Professional Standards and undertaking regular activity to build and sustain engagement.
Be a resourceful, self-starting leader with experience of delivering excellent customer service in a fast paced environment and leading large commands to deliver high levels of performance.
To be an active member of your Senior Leadership Team, contributing to the wider Departmental agendas and providing visible, accessible and effective senior leadership, taking a personal lead in communicating messages with clarity and conviction.
Deliver a quality, customer focused agenda developed as a result of listening to our customers. Improving the customer journey and experience through quality and continuous improvement test and learn activities.
To develop and maintain effective relationships with senior stakeholders, including Directors and key partners/stakeholders, to develop stronger working across DWP to create powerful, purposeful partnerships.
Demonstrate strong and effective change management; and be accountable for the delivery and quality of activity in your area.
Contributing to business and people planning activities, ensuring appropriate and effective deployment of people and resources. Effectively managing and flexing resources to manage demand versus supply gaps.
Creating a coaching culture and using data and analytics curiously to effectively manage performance, fully embedding the principles of Insight Performance Excellence.
Confidently leading through ambiguity, with the ability to adapt quickly to changing direction and priorities. Positively, motivating, inspiring, encouraging and influencing others.
Through your behaviour and ways of working make DWP an inclusive place where people can be their best.
NB; All prospective applicants should fully consider the candidate pack before applying.