Lead Compliance Engagement Officer
| Posting date: | 02 October 2024 |
|---|---|
| Salary: | £39,456 to £39,456 per year |
| Hours: | Full time |
| Closing date: | 14 October 2024 |
| Location: | Stratford, East London |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | London and Quadrant Housing Trust |
| Job type: | Permanent |
| Job reference: |
Summary
Title: Lead Compliance Engagement Officer
Contract Type: Permanent, Full Time, 35 hours per week
Location: West Ham Lane Stratford London
Persona: Agile, (20 – 40% office based)
Salary: £39,465 London based or £35,022 Nationally based
Closing date for completed applications: 14th October 2024
Interviews will be held 18th October 2024
Role Profile - Lead Compliance Engagement Officer.docx
We are looking to recruit a Lead Compliance Engagement Officer for our Gas Compliance team at L&Q.
The role of Lead Compliance Engagement Officer will report to the Gas Operations Manager and will have close contact with all other areas of Property Services Directorate and the wider L&Q. This is a high impact resident facing role so outstanding customer service is crucial.
As a Lead you will manage all aspects of your teams, from day to day people management and advice, provide training and performance management, offer technical assistance and will be the point of escalation for any Compliance Engagement issues arising. The post holder will directly accountable to the performance of their compliance teams performance and KPIs.
As the point of escalation for technical advice to all stakeholders within the organisation. You will be responsible for the construction and review for current and new processes for access within the Gas Team. To analyse previous compliance access data to identify areas of improvement to improve L&Q’s compliance rating. To attend meetings on behalf of the Gas Operational Manager when required, to articulate potential performance issues that are affecting the compliance rating for L&Q.
The remit will be to provide an efficient, effective and responsive, enforcement service within L&Q’s Building Services Team. Leading on the assurance that access is obtained to all properties through the most appropriate method in accordance with ‘best practice’ and housing and health and safety legislation for the team they manage. To lead and manage cases through dialogue; persuasion; negotiation; problem solving and encouragement. To carry out personal observations, obtain photographic, audio or video evidence, incorporate the same into report and witness statements and to attend court in conjunction with same.
We are looking for someone fully conversant with all current and proposed relevant compliance legislation and regulations. Who possesses an indepth knowledge of gas servicing and asset compliance ‘best practice’ and related current legislation/regulations.
You will be required to visit individual properties where access has not been obtained for the purpose of completing the annual gas service or compliance survey and to make arrangements for completion of the outstanding inspection. The expectation is that this role will require you to be on site approximately 50% of your working time, but could vary from week to week. With this in mind we require candidates to have access to a car.
The post holder will be able to confidently liaise with Local Centre Offices to identify particular issues regarding tenancy management and to produce documentation which will assist the Local Centre Offices in progressing such.
Experience in communicating findings/ reports to senior management and ability to robustly manage both direct and indirect workloads can be provided on request.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Contract Type: Permanent, Full Time, 35 hours per week
Location: West Ham Lane Stratford London
Persona: Agile, (20 – 40% office based)
Salary: £39,465 London based or £35,022 Nationally based
Closing date for completed applications: 14th October 2024
Interviews will be held 18th October 2024
Role Profile - Lead Compliance Engagement Officer.docx
We are looking to recruit a Lead Compliance Engagement Officer for our Gas Compliance team at L&Q.
The role of Lead Compliance Engagement Officer will report to the Gas Operations Manager and will have close contact with all other areas of Property Services Directorate and the wider L&Q. This is a high impact resident facing role so outstanding customer service is crucial.
As a Lead you will manage all aspects of your teams, from day to day people management and advice, provide training and performance management, offer technical assistance and will be the point of escalation for any Compliance Engagement issues arising. The post holder will directly accountable to the performance of their compliance teams performance and KPIs.
As the point of escalation for technical advice to all stakeholders within the organisation. You will be responsible for the construction and review for current and new processes for access within the Gas Team. To analyse previous compliance access data to identify areas of improvement to improve L&Q’s compliance rating. To attend meetings on behalf of the Gas Operational Manager when required, to articulate potential performance issues that are affecting the compliance rating for L&Q.
The remit will be to provide an efficient, effective and responsive, enforcement service within L&Q’s Building Services Team. Leading on the assurance that access is obtained to all properties through the most appropriate method in accordance with ‘best practice’ and housing and health and safety legislation for the team they manage. To lead and manage cases through dialogue; persuasion; negotiation; problem solving and encouragement. To carry out personal observations, obtain photographic, audio or video evidence, incorporate the same into report and witness statements and to attend court in conjunction with same.
We are looking for someone fully conversant with all current and proposed relevant compliance legislation and regulations. Who possesses an indepth knowledge of gas servicing and asset compliance ‘best practice’ and related current legislation/regulations.
You will be required to visit individual properties where access has not been obtained for the purpose of completing the annual gas service or compliance survey and to make arrangements for completion of the outstanding inspection. The expectation is that this role will require you to be on site approximately 50% of your working time, but could vary from week to week. With this in mind we require candidates to have access to a car.
The post holder will be able to confidently liaise with Local Centre Offices to identify particular issues regarding tenancy management and to produce documentation which will assist the Local Centre Offices in progressing such.
Experience in communicating findings/ reports to senior management and ability to robustly manage both direct and indirect workloads can be provided on request.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 110,000 homes, primarily across London the South East and the North West of England.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.