Administration Team Leader
| Posting date: | 01 October 2024 |
|---|---|
| Salary: | £40,296 to £40,296 per year |
| Hours: | Full time |
| Closing date: | 15 October 2024 |
| Location: | Woking, Surrey, GU22 7QQ |
| Company: | Surrey County Council |
| Job type: | Contract |
| Job reference: | SCC/TP/287938/1748_1727792903 |
Summary
This role has a starting salary of £40,296 per annum, based on a 36-hour working week and is offered as a fixed-term contract or secondment opportunity for 12 months.
We are excited to be hiring a new Administration Team Leader to join our fantastic Financial Assessment and Income Collection Team. The team are located in various locations across Surrey and your preferred location can be discussed at interview. This role is open to hybrid working and as a team we split our time between working from home and collaborating together in the office for two days per week.
Rewards and Benefits
- 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
- Option to buy up to 10 days of additional annual leave
- An extensive Employee Assistance Programme (EAP) to support health and wellbeing
- Up to 5 days of carer's leave per year
- Paternity, adoption and dependents leave
- A generous local government salary related pension
- Lifestyle discounts including gym, travel, shopping and many more
- 2 paid volunteering days plus 1 team volunteering day per year
- Learning and development hub where you can access a wealth of resources
About the Team
The Financial Assessment & Income Collections Team is part of the Adults, Wellbeing and Health Partnerships Directorate.
We are a dynamic team, committed to ensuring our customers are fully informed in relation to charging for Adult Social Care and welfare benefit entitlement, and are supported with making payment for care services. We embrace supportive technology to work inclusively and work continuously to improve customer engagement and deliver positive outcomes.
About the Role
As an Administration Team Leader, you'll have the opportunity to lead a dedicated team of Information Assistants who are responsible for dealing with initial customer contacts and play a vital role in arranging financial assessments for clients referred by Social Care Teams.
You'll be at the forefront of developing and managing your team's performance, ensuring that all administrative tasks are completed with precision and efficiency. By prioritising daily challenges and maintaining a focus on delivering outstanding customer service, you will help to provide consistent, high-quality information regarding financial assessments and charging matters.
Your role will also involve promoting innovation and embedding new ways of working to enhance service quality and responsiveness to customer needs. Collaborating closely with colleagues in Adult Social Care and external partners, you'll ensure a seamless, positive experience for all clients.
Shortlist Criteria
To be considered for shortlisting for this position, your application will clearly evidence the following:
- A commitment to delivering a first-class customer service
- Experience of managing a team in terms of supporting, mentoring, development and performance management
- Ability to work on your own initiative, responding flexibly to changing priorities
- Knowledge of current charging for Adult Social Care legislation
- Excellent IT skills and experience of using IT systems
The job advert closes at 23:59 on 15th October 2024 with interviews to follow.
For secondment opportunities please seek line manager approval before applying.
Our Commitment
Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:
- The candidate has evidenced the minimum criteria for the role through their application
- The candidate has chosen to share that they have a disability on the application form
Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.
We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.