Sales Consultant - Hanworth
| Posting date: | 01 October 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,352 + commission |
| Hours: | Full time |
| Closing date: | 31 October 2024 |
| Location: | Feltham, TW14 9NN |
| Company: | Lampton 360 |
| Job type: | Permanent |
| Job reference: | 476 |
Summary
Job Advert
As a Sales Consultant at Lampton Leisure, you will be responsible for driving member retention, ensuring the customer is at the
forefront of all we do. You will establish and maintain excellent relationships with our customers and potential future customers
whilst ensuring our retention team is always delivering excellent customer service.
KEY RESPONSIBILITIES INCLUDE:
* Make outbound telephone calls with the aim to retain customers.
* Handle customer calls in an efficient and effective manner, giving great customer services over telephone, email, live chat and
in person.
* To achieve and exceed customer retention targets and KPIs
* Ensure all customer sales and bookings are managed correctly, assisting customers in their choices.
* Manage prospects database and contribute towards lead generation in accordance with marketing planning, including outreach.
* Meetings with team managers to help improve customer service and retention for the site, working together to develop changes.
* Respond to customer queries on all platforms including social media, website and customer feedback.
ABOUT YOU
To be successful in this role, you will have excellent and proven sales experience, with experience achieving sales-based targets.
You will have the ability to build strong relationships and influence and motivate other team members. Good computer skills with
experience of using a CRM / Booking software would be ideal.
IN RETURN LAMPTON GROUP WILL OFFER YOU
* Free parking at all Leisure Centre Sites
* 22 days holiday allowance, plus bank holidays
* Free GOLD [https://lamptonleisure.co.uk/membership] gym membership
* Lampton Rewards - discounts and offers from top brands and services
* EE rewards - 20% off phone, sim and mobile broadband
* Enhanced Maternity and Paternity leave
* Pension Scheme
* Refer a Friend Scheme offering up £250 for each new employee referred
* Staff wellbeing services, including access to online GP, occupational health and EAP
* Flu Jabs
* Eye care vouchers and support towards glasses
* Cycle to work scheme
* Electric Car salary sacrifice scheme
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may
also close early if a large number of applications are received. You are advised to submit your application as early as possible
to avoid missing your chance to apply.
ABOUT LAMPTON LEISURE
We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford,
Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios,
health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. It is our mission to provide
inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to
make a real difference and an enjoyable customer experience for all users of the Centre’s facilities.
ABOUT LAMPTON GROUP
The Lampton Group of companies (the “Group”) was established by the London Borough of Hounslow (the "Council") in 2012 in order to
fulfil two main objectives: to deliver social value services on a local level; and to be commercial; fostering an entrepreneurial
spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the
Borough of Hounslow.
We are made up of five distinct business areas:
* Services - delivering first class repairs, maintenance, and facilities management to Council and Lampton Group owned
residential housing.
* Recycle - delivering domestic refuse and commercial waste collection as well as recycling services.
* Greenspace - delivering horticulture and conservation services, and parks maintenance.
* Leisure – delivering six leisure and sports centres, with facilities offering everything from state-of-the-art gyms, multiple
swimming pools, tennis courts, soft play, a running track and more.
* Homes – delivering up to 1500 new build homes over the next 5 years by re-developing local authority land into residential and
mixed-use projects.
Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values:
Customer First. One Team. Respectful. Energised.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities
employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual
orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable
adjustments that are needed within the recruitment process.
As a Sales Consultant at Lampton Leisure, you will be responsible for driving member retention, ensuring the customer is at the
forefront of all we do. You will establish and maintain excellent relationships with our customers and potential future customers
whilst ensuring our retention team is always delivering excellent customer service.
KEY RESPONSIBILITIES INCLUDE:
* Make outbound telephone calls with the aim to retain customers.
* Handle customer calls in an efficient and effective manner, giving great customer services over telephone, email, live chat and
in person.
* To achieve and exceed customer retention targets and KPIs
* Ensure all customer sales and bookings are managed correctly, assisting customers in their choices.
* Manage prospects database and contribute towards lead generation in accordance with marketing planning, including outreach.
* Meetings with team managers to help improve customer service and retention for the site, working together to develop changes.
* Respond to customer queries on all platforms including social media, website and customer feedback.
ABOUT YOU
To be successful in this role, you will have excellent and proven sales experience, with experience achieving sales-based targets.
You will have the ability to build strong relationships and influence and motivate other team members. Good computer skills with
experience of using a CRM / Booking software would be ideal.
IN RETURN LAMPTON GROUP WILL OFFER YOU
* Free parking at all Leisure Centre Sites
* 22 days holiday allowance, plus bank holidays
* Free GOLD [https://lamptonleisure.co.uk/membership] gym membership
* Lampton Rewards - discounts and offers from top brands and services
* EE rewards - 20% off phone, sim and mobile broadband
* Enhanced Maternity and Paternity leave
* Pension Scheme
* Refer a Friend Scheme offering up £250 for each new employee referred
* Staff wellbeing services, including access to online GP, occupational health and EAP
* Flu Jabs
* Eye care vouchers and support towards glasses
* Cycle to work scheme
* Electric Car salary sacrifice scheme
Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may
also close early if a large number of applications are received. You are advised to submit your application as early as possible
to avoid missing your chance to apply.
ABOUT LAMPTON LEISURE
We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford,
Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios,
health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. It is our mission to provide
inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to
make a real difference and an enjoyable customer experience for all users of the Centre’s facilities.
ABOUT LAMPTON GROUP
The Lampton Group of companies (the “Group”) was established by the London Borough of Hounslow (the "Council") in 2012 in order to
fulfil two main objectives: to deliver social value services on a local level; and to be commercial; fostering an entrepreneurial
spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the
Borough of Hounslow.
We are made up of five distinct business areas:
* Services - delivering first class repairs, maintenance, and facilities management to Council and Lampton Group owned
residential housing.
* Recycle - delivering domestic refuse and commercial waste collection as well as recycling services.
* Greenspace - delivering horticulture and conservation services, and parks maintenance.
* Leisure – delivering six leisure and sports centres, with facilities offering everything from state-of-the-art gyms, multiple
swimming pools, tennis courts, soft play, a running track and more.
* Homes – delivering up to 1500 new build homes over the next 5 years by re-developing local authority land into residential and
mixed-use projects.
Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values:
Customer First. One Team. Respectful. Energised.
Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities
employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual
orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable
adjustments that are needed within the recruitment process.