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Casual Box Office Assistant
| Posting date: | 01 October 2024 |
|---|---|
| Salary: | £12 per hour |
| Hours: | Part time |
| Closing date: | 09 October 2024 |
| Location: | Newcastle, Newcastle |
| Remote working: | On-site only |
| Company: | Newcastle Theatre Royal Trust Ltd |
| Job type: | Contract |
| Job reference: |
Summary
We are looking for a personable and proactive individual with excellent communication skills who thrives in a customer-facing role. They should be detail-oriented and capable of handling ticketing requests with accuracy and efficiency. A passion for live performances and events, coupled with the ability to share that excitement with customers, is desirable. They should demonstrate patience, empathy, and the ability to handle high-pressure situations with grace. Strong problem-solving skills and a commitment to delivering exceptional service are key qualities we value.
Duties and responsibilities
Offering patrons a first class service for the sale and reservation of Theatre, and other events for which the Trust acts as an agent, through the use of the Trust’s Box Office system including telesales, re-sales, exchange of tickets, necessary confirmations, invoicing, selling gift vouchers, merchandise and catering and answering general enquiries
Processing and administering reservations and confirmations efficiently, ensuring that all tickets are paid within the agreed period and all patron records are kept up to date
Learning information about each production at the Theatre Royal and accurately informing customers of the key selling points and essential information; promoting additional products to maximise profitability of the Theatre through upselling and cross selling
Capturing and maintaining accurate customer records
To effectively handle customer comments and complaints and refer them to the appropriate personnel
Compliance with the legal and financial regulations in force regarding the handling, collection and recording of all forms of income and customer data
Working to individual and team targets; assisting with marketing and sales initiatives
Undertaking such other relevant duties as may be requested from time to time by the Box Office Management Team.
Please apply direct on our website https://theatreroyal.mystaffsavvy.com/apply/position/box-office-assistant
Duties and responsibilities
Offering patrons a first class service for the sale and reservation of Theatre, and other events for which the Trust acts as an agent, through the use of the Trust’s Box Office system including telesales, re-sales, exchange of tickets, necessary confirmations, invoicing, selling gift vouchers, merchandise and catering and answering general enquiries
Processing and administering reservations and confirmations efficiently, ensuring that all tickets are paid within the agreed period and all patron records are kept up to date
Learning information about each production at the Theatre Royal and accurately informing customers of the key selling points and essential information; promoting additional products to maximise profitability of the Theatre through upselling and cross selling
Capturing and maintaining accurate customer records
To effectively handle customer comments and complaints and refer them to the appropriate personnel
Compliance with the legal and financial regulations in force regarding the handling, collection and recording of all forms of income and customer data
Working to individual and team targets; assisting with marketing and sales initiatives
Undertaking such other relevant duties as may be requested from time to time by the Box Office Management Team.
Please apply direct on our website https://theatreroyal.mystaffsavvy.com/apply/position/box-office-assistant