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Complaints Officer | Northern Care Alliance NHS Foundation Trust
| Posting date: | 01 October 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £29,970 - £36,483 pro rata |
| Hours: | Part time |
| Closing date: | 31 October 2024 |
| Location: | Oldham, OL4 1DB |
| Company: | Salford Royal NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6687541/236-NCA-AC380-24 |
Summary
The PALS and Complaints Department at NCA is looking for enthusiastic, committed people to join their team.
You will be part of a team managing a caseload of formal complaints at Salford Care Organisation. You will need excellent communication (verbal and written), organisation and time management skills, alongside a proactive approach to develop and improve the service.
The PALS and Complaints department provide a service across all 4 sites of NCA. The team is hardworking and the department is very busy with ever changing priorities. The department has a teamwork ethic, supporting each other to ensure the best service to our patients and their carers.
Working with colleagues in the management of formal complaints, ensuring compliance with national and local procedures and guidelines. The post-holder will possess excellent written and oral communication skills and be able to work under pressure, managing own caseload with minimal supervision, using initiative and experience to respond to complaints in an effective, timely and professional manner. To ensure all complaints are investigated and responded to in line within NHS and Trust Complaints Handling Policy and Key Performance Indicators. Provide guidance and assist in the delivery of training to Trust staff on the Complaints Policy and Procedure.
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
This advert closes on Tuesday 15 Oct 2024
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