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712 - DWP Executive Officer - Retirement Services - Cumbria and Lancashire
| Posting date: | 01 October 2024 |
|---|---|
| Salary: | £29,500 per year |
| Hours: | Full time |
| Closing date: | 15 October 2024 |
| Location: | North East England, UK |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Department for Work and Pensions |
| Job type: | Permanent |
| Job reference: | 712 |
Summary
About the job
DWP (Department for Work and Pensions) are looking to fill Executive Officer roles in Retirement Services Directorate.
These are key roles, and we are looking for people who will help us deliver service improvements and provide an effective service to our customers.
We welcome applications from candidates who demonstrate a willingness to learn and who are committed to providing high level of service.
We are looking for people who will help us deliver excellent customer service, make sound decisions, implement change, and lead others.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!
About us - Department for Work and Pensions GOV.UK
Job Description
Your role could involve a range of duties and we are seeking people who are adaptable and flexible. Typical duties may include:
Use relevant rules and legislation to make decisions on entitlement or to review decisions which are subject to challenge by customers or their representatives.
Take personal accountability for every customer/stakeholder you have contact with.
Consider each customer’s case, making the right decisions at the right time.
Give clear and explainable reasons for your decisions.
Be polite and professional, treating customers with respect.
Adapt your behaviour to meet the needs of our diverse customers.
Speak on the telephone with our customers, their representatives, and/or stakeholders, to provide help and support to successfully resolve queries, explain decisions, obtain additional information and signpost appropriately. This can be in difficult and sensitive situations.
Work on your own and as part of an inclusive and diverse team, building relationships, valuing the contribution of others and motivating colleagues to deliver a quality service.
Protect Departmental and Customers’ personal information.
Use a range of computer systems, telephony, and digital platforms such as Microsoft Teams.
Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
Person Specification
What we are looking for:
Ability to interpret and research information and make effective decisions to achieve the right outcome. (Lead Criteria)
Ability to organise and prioritise workloads.
A clear communicator, both verbally and in written work
Strong customer service focus
Ability to work flexibly to meet changing priorities
Ability to develop excellent, effective relationships with colleagues and key stakeholders across the wider team and department.
Good IT skills.
Benefits
Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. This means for your salary of £29,500 DWP contributes £8546.15. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.
DWP (Department for Work and Pensions) are looking to fill Executive Officer roles in Retirement Services Directorate.
These are key roles, and we are looking for people who will help us deliver service improvements and provide an effective service to our customers.
We welcome applications from candidates who demonstrate a willingness to learn and who are committed to providing high level of service.
We are looking for people who will help us deliver excellent customer service, make sound decisions, implement change, and lead others.
If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!
About us - Department for Work and Pensions GOV.UK
Job Description
Your role could involve a range of duties and we are seeking people who are adaptable and flexible. Typical duties may include:
Use relevant rules and legislation to make decisions on entitlement or to review decisions which are subject to challenge by customers or their representatives.
Take personal accountability for every customer/stakeholder you have contact with.
Consider each customer’s case, making the right decisions at the right time.
Give clear and explainable reasons for your decisions.
Be polite and professional, treating customers with respect.
Adapt your behaviour to meet the needs of our diverse customers.
Speak on the telephone with our customers, their representatives, and/or stakeholders, to provide help and support to successfully resolve queries, explain decisions, obtain additional information and signpost appropriately. This can be in difficult and sensitive situations.
Work on your own and as part of an inclusive and diverse team, building relationships, valuing the contribution of others and motivating colleagues to deliver a quality service.
Protect Departmental and Customers’ personal information.
Use a range of computer systems, telephony, and digital platforms such as Microsoft Teams.
Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
Person Specification
What we are looking for:
Ability to interpret and research information and make effective decisions to achieve the right outcome. (Lead Criteria)
Ability to organise and prioritise workloads.
A clear communicator, both verbally and in written work
Strong customer service focus
Ability to work flexibly to meet changing priorities
Ability to develop excellent, effective relationships with colleagues and key stakeholders across the wider team and department.
Good IT skills.
Benefits
Alongside your salary, the Department for Work and Pensions contributes 28.97% towards you being a member of the Civil Service Defined Benefit Pension scheme. This means for your salary of £29,500 DWP contributes £8546.15. Find out what benefits a Civil Service Pension provides.
We also have a broad benefits package built around your work-life balance which includes:
Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.