Care Navigator
| Posting date: | 27 September 2024 |
|---|---|
| Salary: | £24,071.00 to £25,674.00 per year |
| Additional salary information: | £24071.00 - £25674.00 a year |
| Hours: | Full time |
| Closing date: | 09 October 2024 |
| Location: | Colchester, CO4 9YQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B9828-24-0343 |
Summary
Dealing effectively as a point of escalation with complex queries from patients, other employees, managers and members of the public with regards to a defined range of Provide services To co-ordinate the care for patients across a range of Provide services and to navigate the patient, employee, manager or member of the public accordingly, including identifying additional services that could be appropriate, including referral to treatment Providing information orally, in writing and/or electronically including via the telephone (internal and external) to patients, other employees, managers and members of the public. To provide an excellent service as specialist point of contact across a range of services for the organisation with patients, GPs and other members of the public To provide administrative support and assistance to a team, a service and/team leader/manager Updating and maintaining of databases and use of IT systems, including SystmOne Working as an effective member of the team to deliver the service. Communication with patients, relatives and advocates. Duties will include dealing with ad hoc patient queries, basic triaging of patient needs (non-clinical), accessing and checking patient and service records. This is not an exhaustive list. To work on any other projects or other work in the department as requested by the team leader/manager. Any other tasks as required that are commensurate with the role.