Fast Track Booking Clerk
| Posting date: | 27 September 2024 |
|---|---|
| Salary: | £23,615.00 to £23,615.00 per year |
| Additional salary information: | £23615.00 a year |
| Hours: | Full time |
| Closing date: | 06 October 2024 |
| Location: | Swindon, SN25 4AN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9249-24-0838 |
Summary
Following the daily departmental rota, provide Fast Track telephone coverage for all incoming calls regarding patient appointments, handling enquiries for all specialties as necessary. Using waiting lists, on hold reports and other tracking reports, book Fast Track appointments ensuring all clinic letters are sent out as soon as appointments are made, using the direct mailingservice, and following guidance in the Elective Access, Booking and Choice Policy. Negotiate outpatient appointments with patients offering them a choice of dates and time, whilst also adhering to clinical team requirements, e.g. correct clinician or length of time for the appointment, in line with the Trusts Elective Access, Booking and Choice Policy and departmental Standard Operating Procedures. Adopt good customer care practice to provide a high quality service for users of the Fast Track Service, acting as point of contact for enquiries from patients, staff and any external agencies, e.g. GPs, nursing homes and relatives. This will include using tact or persuasive skills or where there may be barriers to understanding Please see the attached job description for full information