Clinic Receptionist
| Posting date: | 26 September 2024 |
|---|---|
| Salary: | £17,940.00 to £17,940.00 per year |
| Additional salary information: | £17940.00 a year |
| Hours: | Full time |
| Closing date: | 02 October 2024 |
| Location: | Northwood, HA6 1BX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0480-24-0023 |
Summary
Receive, assist, and direct patients and health care professionals in a courteous, efficient, and effective way. Make adequate notes to pass on accurate messages. Confirm the identity of all patients by asking for name, DOB, full postal address and confirm telephone number. Ensure all visitors sign in via the self-registration portal or in the visitors book. (Health and safety requirement) Update EMIS clinical system if there are any changes identified. Always remain professional. No personal mobile phones are to be used or visible. Prepare a clinical list for the day and provide a visitors pass for all clinicians. Ensure all clinics are prepared for the next day before the end of the shift. Prepare the days clinics the evening before Check the Daily, Weekly and Monthly Cleaning lists to ensure the cleaning schedules are up to date and line with CQC requirements. Direct patients appropriately to ensure HH no smoking policy is maintained. Advise patients that there is limited patient parking on site on a first come first serve basis and manage the park up bays. Ensure all clinicians are offered tea or coffee and made to feel comfortable with and all PPE required for their clinics are available and fully stocked in each consultation room. Keep the reception area tidy and always lock the computer screen when leaving your desk, even for a moment. Ensure all key room items are available at the end of the day and complete your handover sheet. Ensure they retrieve and sign in clinicians equipment at the end of their shift. (BP monitor, thermometer, stethoscope, and other Harrow Health property.) Wipe down desk and couches and equipment between clinics and at the end of the day. Wipe down patient chairs in the waiting area and rooms periodically throughout the day. Ensure printers are stocked with paper. Keep prescription pads locked securely. Ensure no patient identifiable data is left on printers or rooms. Please use the available confidential waste bin. Report any accidents and incidents in the appropriate book left at Reception. Notify your line manager of any accidents or incidents. Check the clinical stock levels are sufficient and prepare an order when stocks are close to running low. Liaise with the cleaners to ensure clinical and non-clinical waste is removed according to the schedule. Tackle spillages using the spillage kits. Be ready to report to the Head of Corporate and Business Support if the cleaners have not kept to the require cleaning schedule. Report any issues or faults to Head of Corporate and Business Support Please use the intercom and video entry prior to letting staff or patients into the main gate. Attend routine team updates and briefings as required. Complete mandatory training and read all relevant mandatory policies.