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Council Tax Case Worker
| Posting date: | 26 September 2024 |
|---|---|
| Salary: | £24,703 to £28,377 per year |
| Hours: | Full time |
| Closing date: | 07 October 2024 |
| Location: | Colchester, Essex |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Colchester City Council |
| Job type: | Permanent |
| Job reference: | COLREQ01332 |
Summary
Contract type: Permanent
Working hours: 37 hours per week
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors, and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
We have two vacancies for a full time Council Tax Case Worker. This is an exciting opportunity to actively improve the Council’s income through collection of Council Tax. We are looking for a motivated individual who is keen to be part of a team who work hard to achieve ambitious targets.
Each year the Council collect’s millions of pounds of Council Tax which all contributes towards delivering essential services for our customers. The team is busy and dynamic, and you can expect to handle customer contact, carry out back-office work and be part of projects and trials to improve processes.
Within this Team it is essential for Officers to be able to handle confidential and personal information and to deal with customer enquiries in a sensitive and helpful manner. The successful candidate will be able to negotiate and have difficult conversations but will also have the ability to identify customers who require further assistance or who may be vulnerable. We also expect them to have excellent written and verbal communication skills.
We aim to provide the best possible service for all of our customers therefore commitment to customer excellence is vital in this role.
Duties of the role
As an essential member of the Council Tax team, you will be able to work in a team to collect Council Tax and resolve customer queries at point of contact.
Qualifications and skills required
We expect you to have:
Be educated to a ‘A level’ standard or have the equivalent in experience.
A high-level knowledge and/or relevant proven experience in administration of Council Tax
We also hope you have:
Experience of working directly with customers.
Excellent customer and communication skills.
The ability to deliver against personal and team targets.
What we offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits include:
Flexible working
Gym, travel and online retail discounts
Excellent training, development and progression opportunities
The opportunity to work from home
Working hours: 37 hours per week
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors, and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
We have two vacancies for a full time Council Tax Case Worker. This is an exciting opportunity to actively improve the Council’s income through collection of Council Tax. We are looking for a motivated individual who is keen to be part of a team who work hard to achieve ambitious targets.
Each year the Council collect’s millions of pounds of Council Tax which all contributes towards delivering essential services for our customers. The team is busy and dynamic, and you can expect to handle customer contact, carry out back-office work and be part of projects and trials to improve processes.
Within this Team it is essential for Officers to be able to handle confidential and personal information and to deal with customer enquiries in a sensitive and helpful manner. The successful candidate will be able to negotiate and have difficult conversations but will also have the ability to identify customers who require further assistance or who may be vulnerable. We also expect them to have excellent written and verbal communication skills.
We aim to provide the best possible service for all of our customers therefore commitment to customer excellence is vital in this role.
Duties of the role
As an essential member of the Council Tax team, you will be able to work in a team to collect Council Tax and resolve customer queries at point of contact.
Qualifications and skills required
We expect you to have:
Be educated to a ‘A level’ standard or have the equivalent in experience.
A high-level knowledge and/or relevant proven experience in administration of Council Tax
We also hope you have:
Experience of working directly with customers.
Excellent customer and communication skills.
The ability to deliver against personal and team targets.
What we offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits include:
Flexible working
Gym, travel and online retail discounts
Excellent training, development and progression opportunities
The opportunity to work from home
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.