Implementation Service Lead
| Posting date: | 26 September 2024 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 October 2024 |
| Location: | Birtley, Tyne and Wear, DH3 2BA |
| Company: | Voyage Care |
| Job type: | Permanent |
| Job reference: | 1162347116 |
Summary
*This role requires nationwide travel therefore a full UK driving license is essential
PART TIME (3 days per week) - FIXED TERM Contract for 18 Months
Are you passionate about driving digital transformation and ensuring exceptional customer experiences? We are looking for a dynamic and dedicated Implementation Service Lead to manage the deployment and integration of our Voyage Digital Care Nourish template across our services on a fixed term contract for 18 Months - this role is hybrid but with travel across the UK (main focus on North England / Scotland) including some overnight stays.
Responsibilities of the role:
Customer Engagement: Be the primary contact for Operational teams, Implementation Managers, and Service Managers, ensuring a seamless implementation process.
Data Management: Manage and prepare data for successful implementations.
Training & Support: Train and coach staff on new processes and systems.
Project Management: Work according to implementation and project plans, ensuring tasks and deadlines are met.
Technical Support: Collaborate with IT and Implementation Managers to resolve technical issues.
Collaboration & Communication: Participate in weekly implementation meetings, identify training needs, and address local challenges.
Travel & Adaptability: Travel across the UK with some overnight stays and adapt to various demands.
What we’re looking for:
Essential:
- Full UK Driving Licence
- Experience working with multiple stakeholders
- Proficient in MS Office applications (Excel, Word, etc.)
- Self-directed with excellent communication and relationship-building skills
- Flexible with travel and working hours
Desirable:
- Agile Project Management Foundation Certification
- Relevant degree or equivalent work experience
- Knowledge of the social care sector and project management best practices
- Experience in large-scale digital project implementation
Benefits of joining the Voyage Care family:
In return for your dedication and commitment, you’ll work in a sector that is truly rewarding with many benefits including:
- Hybrid working
- A supportive and dynamic team environment
- Opportunities for professional growth and development
- Wagestream
- DoctorLine - free service where you and members of your family can speak to a GP 24/7, either over the phone or via a video consultation.
- Eye care vouchers
- Refer a friend scheme
- Competitive salary
- 25 days annual leave plus bank holidays and an additional day for your birthday
- Blue Light Card Retail discount benefit scheme
- V-Assure, a free 24 hour, confidential and independent help line
- Life assurance
- Pension
Ready to make a significant impact and drive digital transformation? Apply today and be a part of our journey to enhance the quality of care we provide!