Senior Charges Co-ordinator
| Posting date: | 25 September 2024 |
|---|---|
| Salary: | £28,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 09 October 2024 |
| Location: | Reading, Home Counties, RG1 8DB |
| Company: | Thames Water |
| Job type: | Permanent |
| Job reference: | 54407556 |
Summary
Are you a highly organised and motivated individual who is a team player and able to work independently? If so, this could be the perfect opportunity for you. This is a great opportunity to join one of the busiest teams in Streetworks and get a unique experience of working directly with Highway Authorities, Thames Water and its contractors. Our main goal is to process and thoroughly investigate all charges received from the Highway Authorities to understand whether they can be paid or disputed as per the Thames Water policy and legislation.
What you’ll be doing as a Senior Charges Coordinator
- Act as the first point of contact for enquiries from internal or external customers and business partners, forwarding specialist requests as appropriate.
- Collate data, carry out procedures and analyses of limited complexity and produce standard reports and for use by the team, area or department.
- Maintain data using company-specific systems, ensuring records are accurate and up to date.
- Administer business procedures, managing external relationships as required, according to agreed standards and service levels.
- Communicate with a wide range of people in a courteous and professional manner, acting as an ambassador for the Company.
- Support LM and the team with any issues, discuss errors with the coordinators, provide additional training when required, and highlight any re-occurring errors to LM.
- Auditing all invoices processed while providing a weekly and monthly error rate summary to the line manager for review
What you should bring to the role
- Good communication skills are key; you must have excellent people skills and be able to liaise with stakeholders at all levels.
- Must be able to work well under pressure.
- Be a proactive, personable person and be able to think on your feet.
- Experience working in a related role would be beneficial.
- Ability to quickly learn and apply knowledge of the operation of the area where the job operates.
- Reasonable numeracy and good organisational skills. Prioritising workloads.
- Fully competent at using the appropriate Company IT systems and Office software
- Competency in Streetworks legislation & legal frameworks.
What’s in it for you?
This is a perfect opportunity for people looking for a challenging, yet busy and exciting role.
Hybrid role once a week. Flexibility with working hours.
- Salary of £28,000 per annum depending on skills and previous relevant experience.
- 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments – Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Who are we?
Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties'.
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
What you’ll be doing as a Senior Charges Coordinator
- Act as the first point of contact for enquiries from internal or external customers and business partners, forwarding specialist requests as appropriate.
- Collate data, carry out procedures and analyses of limited complexity and produce standard reports and for use by the team, area or department.
- Maintain data using company-specific systems, ensuring records are accurate and up to date.
- Administer business procedures, managing external relationships as required, according to agreed standards and service levels.
- Communicate with a wide range of people in a courteous and professional manner, acting as an ambassador for the Company.
- Support LM and the team with any issues, discuss errors with the coordinators, provide additional training when required, and highlight any re-occurring errors to LM.
- Auditing all invoices processed while providing a weekly and monthly error rate summary to the line manager for review
What you should bring to the role
- Good communication skills are key; you must have excellent people skills and be able to liaise with stakeholders at all levels.
- Must be able to work well under pressure.
- Be a proactive, personable person and be able to think on your feet.
- Experience working in a related role would be beneficial.
- Ability to quickly learn and apply knowledge of the operation of the area where the job operates.
- Reasonable numeracy and good organisational skills. Prioritising workloads.
- Fully competent at using the appropriate Company IT systems and Office software
- Competency in Streetworks legislation & legal frameworks.
What’s in it for you?
This is a perfect opportunity for people looking for a challenging, yet busy and exciting role.
Hybrid role once a week. Flexibility with working hours.
- Salary of £28,000 per annum depending on skills and previous relevant experience.
- 24 days holiday per year increasing to 28 with the length of service (Plus bank holidays)
- Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
- Personal Medical Assessments – Open to all once a year
- Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Who are we?
Our business continues to operate as usual, delivering our essential services to around 16 million customers across London, Thames Valley and the Home Counties'.
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.
But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.