Part Time Customer Services Advisor (Housing)
| Posting date: | 25 September 2024 |
|---|---|
| Salary: | £20,019.00 to £20,019.00 per year |
| Hours: | Part time |
| Closing date: | 05 October 2024 |
| Location: | Teddington, South West London |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Richmond Housing Partnership (RHP) |
| Job type: | Permanent |
| Job reference: |
Summary
25 hours per week (4 days a week, including one full day)
Connect with what you’ll do
In your role you’ll:
Resolve customer queries, owning queries from start to finish across all channels: phone, email, webform, face-to-face, and social media.
Support customers to access our online services.
Investigate and resolve customer queries by providing advice and guidance on a range of issues, making referrals and signposting.
Take initial reports of anti-social behaviour, gather evidence and make appropriate decisions on next steps.
Answer tenancy management-related customer queries.
Own your performance with strong case management.
Support the housing team by writing to customers about related services and issues.
Work with third parties to resolve queries to get the best outcome for the customer.
Suggest service improvements to resolve cases and improve customer service.
Build a detailed understanding of housing and handling contact.
Support other areas with handling phone contact when required.
Support with general process housing related administrative tasks including new and expired third party authorisations.
Carry out any other reasonable duties to deliver great service.
Connect with how you’ll do it
We’re looking for someone with experience of:
Delivering first-class customer service, preferably in housing or repairs.
Using MS office including Word and Excel
It’d blow us away if you had:
Experience of using Microsoft Dynamics 365
The key behaviours we expect in the
role include:
Role modelling our values: we know our stuff / we make it happen / we care.
Demonstrate inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
Communicate passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers
and colleagues.
Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer experience.
Communicating clearly, concisely and thoughtfully both verbally and in writing.
Working in an organised, methodical way with excellent accuracy and attention to detail.
Making wise decisions and solving problems without overcomplicating things, understanding the needs of customers and the different tenures.
Championing collaborative working across the organisation.
Building trust by doing what you say you will.
Holding your hands up if you make a mistake and quickly re-focus to put things right.
Seizing opportunities by being brave and stepping outside of your comfort zone.
Demonstrating a good understanding of GDPR and data requests.
Don’t just find a job. Feel it.
Connect with what you’ll do
In your role you’ll:
Resolve customer queries, owning queries from start to finish across all channels: phone, email, webform, face-to-face, and social media.
Support customers to access our online services.
Investigate and resolve customer queries by providing advice and guidance on a range of issues, making referrals and signposting.
Take initial reports of anti-social behaviour, gather evidence and make appropriate decisions on next steps.
Answer tenancy management-related customer queries.
Own your performance with strong case management.
Support the housing team by writing to customers about related services and issues.
Work with third parties to resolve queries to get the best outcome for the customer.
Suggest service improvements to resolve cases and improve customer service.
Build a detailed understanding of housing and handling contact.
Support other areas with handling phone contact when required.
Support with general process housing related administrative tasks including new and expired third party authorisations.
Carry out any other reasonable duties to deliver great service.
Connect with how you’ll do it
We’re looking for someone with experience of:
Delivering first-class customer service, preferably in housing or repairs.
Using MS office including Word and Excel
It’d blow us away if you had:
Experience of using Microsoft Dynamics 365
The key behaviours we expect in the
role include:
Role modelling our values: we know our stuff / we make it happen / we care.
Demonstrate inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
Communicate passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers
and colleagues.
Being digitally savvy, learning our systems quickly and using them to deliver an amazing customer experience.
Communicating clearly, concisely and thoughtfully both verbally and in writing.
Working in an organised, methodical way with excellent accuracy and attention to detail.
Making wise decisions and solving problems without overcomplicating things, understanding the needs of customers and the different tenures.
Championing collaborative working across the organisation.
Building trust by doing what you say you will.
Holding your hands up if you make a mistake and quickly re-focus to put things right.
Seizing opportunities by being brave and stepping outside of your comfort zone.
Demonstrating a good understanding of GDPR and data requests.
Don’t just find a job. Feel it.