Retirement Services Operational Service Delivery Leader
| Posting date: | 25 September 2024 |
|---|---|
| Salary: | £52,412 to £67,628 per year |
| Additional salary information: | The salary range for Dover is £56,299 to £67,628. The salary range for all other locations is £52,412 to £63,517. |
| Hours: | Full time |
| Closing date: | 08 October 2024 |
| Location: | Preston |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 370146/7 |
Summary
Retirement Services Directorate is looking to fill 6 key Operational Delivery leadership roles.
We welcome applications from candidates who demonstrate inspirational and resourceful leadership to help drive performance and deliver a positive and efficient service to our customers.
What you will do:
Running a large Operational Delivery arm of the business serving some of our most vulnerable customers:
- Manage at pace in a fast, ever-changing environment, delivering operational service delivery outcomes whilst maintaining and driving performance, contributing to the wider Service Modernisation agenda will be key requirements of the job role.
- Be an active member of the Senior Leadership Team, contributing to the wider Departmental agendas and providing visible, accessible, and effective senior leadership, taking a personal lead in communicating messages with clarity and conviction.
- Create and sustain effective relationships with senior stakeholders, including Directors, Director General, Permanent Secretary and Ministers and key partners/stakeholders, to develop stronger working across DWP to create powerful, purposeful partnerships.
- Be a resourceful, self-starting leader with experience of delivering excellent customer service in a fast-paced environment and leading large commands of operational staff to deliver high levels of performance.
- In your membership of Senior Leadership Teams, role model exceptional leadership, working flexibly across boundaries, building capability in line with Professional Standards and undertaking regular activity to build and sustain engagement.
- Demonstrate strong and effective change management; and be accountable for the delivery and quality of activity in your area.
- Through your behaviour and ways of working make DWP an inclusive place where people can be their best.
- Lead your teams through both cultural and operational changes. You are confident in leading teams nationally, over multiple, geographically diverse sites, spending time in all sites to provide a visible leadership presence.