Digital Operations Change Problem Manager | Northern Care Alliance NHS Foundation Trust
| Posting date: | 25 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £46,148 - £52,809 Per Annum |
| Hours: | Full time |
| Closing date: | 25 October 2024 |
| Location: | Salford, M6 8RD |
| Company: | Salford Royal NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 6671560/236-NCA-AC389-24-A |
Summary
The primary purpose of this role is to work within the Digital Operations team to provide specialist change and problem management support for NCA colleagues.
The Problem and Change Manager will have overall responsibility for the development, implementation and delivery of ITIL Change and Problem processes and is responsible for ensuring their compliance with ISO 20000 2018 Standards.
You will also be involved in project work giving specialist input as well as working as technical resource. Expected to be able to work on tasks with very limited input from line management.
You will play pivotal role in managing and resolving major incidents to ensure the continuity of our critical services. This involves leading a cross-functional response team in diagnosing the root cause of incidents, implementing immediate solutions, and coordinating communication among stakeholders to minimise disruption to patient care and safety. You will develop and maintain incident response protocols, conduct post-incident reviews to identify areas for improvement, and collaborate with IT, EPRRU, clinical, and operational teams to implement long-term corrective actions. Your expertise in incident management will be crucial in sustaining the high level of service our patients expect, while also driving process improvements to reduce the likelihood of future incidents.
To coordinate the review and implementation of all changes to live services via a Change Advisory Board (CAB) which you will chair, whilst ensuring proper Risk Assessment, Impact Assessments and Test plans are performed.
To lead the adoption and delivery of the Change and Problem Management processes (based on ITIL Service support principles) through effective coordination of change planning and implementation, problem resolution, liaising & building relationships with senior stakeholders, EPRRU, IT Management, Team Leaders and IT support groups.
You will be aiding strategic planning of the Digital infrastructure within specialised areas to ensure it remains in support and fit for purpose. To manage and deliver projects for both internal infrastructure upgrades and decommissions, as well as new services to end users.
You will be the point of reference for all staff within Digital and Informatics. You will lead and aid the investigation and diagnosis of complex IT issues, providing feedback to managers and third parties where required. Point of technical escalation for Digital staff within the specialism.
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential tomake a differenceand we’re always looking for people who demonstrate our three core values -care,appreciateandinspire– to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk
This advert closes on Wednesday 9 Oct 2024
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