Lead Digital Analyst
| Posting date: | 24 September 2024 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 24 October 2024 |
| Location: | None, None |
| Company: | Tesco |
| Job type: | Permanent |
| Job reference: | tesco/TP/14458520/910326 |
Summary
About the role
At Tesco, we believe in the power of spending more time together, face to face, than apart. So, during your working week, you can expect to spend 60% of your time in one of our office locations or local sites and the rest remotely. We also recognise that life looks a little different for each of us. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. That’s why at Tesco, we always welcome a conversation about flexible working. So, talk to us throughout your application about how we can support.
The Product Analytics and Experimentation team sits within the Data & Analytics directorate in the Technology department. Our mission is to deliver insightful and actionable data through reporting, analysis, and experimentation; with a focus on establishing best-practice processes and enabling data-driven decision making across all supported product teams. The Tesco Groceries & Clubcard app and store self-checkout tills are amongst the digital products supported by our team.
Everything is underpinned by our continuous drive for the best tools and technology to deliver our vision. We’re driving innovation and transforming our Technology to become the world’s leading e-commerce business.
We need people who share our ambition to deliver for our customers; Passionate and confident people willing to take the initiative and drive us forwards. In return we offer excitement, a great team, an excellent benefit package, and significant career development opportunities.
At Tesco, you’ll find a world-class data environment with the Tesco Analytics Platform – all of our analytics, sales and customer data in one place. Our team offers unparalleled opportunities to gain fantastic big data analytics experience while working extremely closely with the key decision-makers in the business.
Joining us means playing a part in defining, building and launching an ambitious roadmap of digital products that could affect the lives of millions of people over the years to come.
If that sounds exciting then we\'d love to hear from you.
You will be responsible for
Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business (you’ll likely be working on some of the newest innovations in the business), the following provides an overview of the role’s key responsibilities and measures:
- Owning Voice of Customer data across the Analytics and Experimentation team. Ensuring that this data is collected, reported and analysed correctly. Being a champion for the use of VoC insights in decision-making across the Product Teams. Being a central point of contact for best practice and excellence in your specialist subject around the wider business.
- Executing end-to-end analysis: gathering and shaping requirements; defining success metrics; identifying and validating sources of data; identifying and validating methods of analysis; delivering insights and liaising with clients and partners to ensure the best recommendations are identified and delivered.
- Using data from multiple sources to identify trends, exposing new opportunities, and answering business questions.
- Guiding, training and mentoring others. Developing and delivering structured training to the team to assist in upskilling.
- Using models, advanced analytics and statistical techniques to serve the purpose of the business, making recommendations to improve customer experience and business results.
- Proactively identifying data quality improvements that increase the performance and accuracy of KPIs and analysis.
- Giving greater context to analyses by incorporating external data for comparison purposes (industry benchmarks)
- Following our Business Code of Conduct and always acting with integrity and due diligence.
- This role will best suit an individual who enjoys working as part of a team, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first.
The position can be based either in our Digital Innovation Centre in Farringdon, London, or in our head office in Welwyn Garden City, with some occasional travel to the other office required. In line with our values, we strongly embrace flexible working options.
You will need
You’ll need to have demonstrated experience of:
- Working effectively with multi-disciplinary teams and understanding how to contribute to all phases of the product development lifecycle.
- Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.
- The ability to influence without authority.
- Several years of experience in analytics or insight positions.
- University degree of 2:1 or higher in a quantitative discipline or relevant experience
- A high level of commercial awareness.
- Managing change in a dynamic environment.
- Ability to analyse qualitative feedback to identify themes of interest relating to customer experience
- Experience of performing quantitative analysis with survey data to tell the story of evolving trends relating to customer experience
- Expert knowledge of Voice of Customer methodologies, including survey design, and other research.
- Advanced use of digital analytics tools.
- Using big data and data visualisation tools.
- Expert level data analysis skillset.
- Online visitor segmentation and statistical modelling techniques.
- Advanced online data collection.
- Thinking at a conceptual level across a number of platforms and channels.
Personal
- Flexibility, ability to plan and organise, responsiveness, creativity, self-starter
- Able to build solid working relationships with peers and senior leadership
- Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.
What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
Proud member of the Disability Confident employer scheme