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Financial Inclusion Officer - Resident Services

Posting date:	24 September 2024
Salary:	£20.52 per hour
Additional salary information:	per hour PAYE
Hours:	Full time
Closing date:	23 October 2024
Location:	EALING, LONDON, W5 2HL
Company:	Triumph Consultants Ltd
Job type:	Temporary
Job reference:	Ealing 8026-1

Summary

What's involved with this role:

Interim Financial Inclusion Officer - Resident Services

Job Ref: Ealing 8026-1

Pay Rate: £20.52 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 3 months

City: EALING, LONDON

Basic DBS disclosure required

Driving Licence and access to own car - requires home visits to be carried out

Improve the outcomes for Ealing residents by providing a customer oriented service in line with Council values and objectives.

Minimise the impact of welfare reform on residents in council or temporary accommodation through the provision of support with income maximisation, employment/training advice, budgeting and money/debt management.

Establish key partnerships and working relationships with internal departments and other agencies to help residents access a wide range of financial services and support to help them sustain their tenancies.

Key Responsibilities

Reduce the need for legal action against residents, reducing the Council’s legal costs and homelessness and promoting the importance of paying rent and service charges through presentations and publications.
Check cases referred for legal action to ensure everything has been done in accordance with the pre court action protocol and to interview/visit the tenant to offer expert advice, aiming to reach a payment agreement that will prevent the need for legal action and avoid legal costs for the tenant and the council.
Work with the Court Officers to check cases prior to requesting council authority to commence eviction proceedings, to interview/visit the resident, to liaise with other agencies and services, aiming to reach a payment agreement that will prevent the need for eviction proceedings.
Support the implementation of Universal Credit delivery and provide relevant advice and support to residents across the borough.
Build close relationships with colleagues in the DWP to provide a joined up, comprehensive referral and advice service for Universal Creditclaimants
Update and maintain IT systems for Universal credit and welfare reform changes for the purposes of monitoring and providing statistical information to Management as and when required.
Work with Neighbourhood Managers/Team Leaders to draft presentations and publications for residents, that promote the importance of paying rent and income maximisation.
Work with Sheltered Housing Officers and to visit Sheltered Housing schemes to provide information and to advise individual and groups of Sheltered Housing residents on rent payments and welfare benefits.
Undertake visits to residents in their homes in order to verify their circumstances and authenticate any documentation seen, in accordance with current housing benefit regulations, returning all claim forms and documents to the office at the end of the visiting day or first thing the following day.
Provide comprehensive advice and information to residents on rent payments and legal implications of non-payment, to negotiate an acceptable repayment of rent arrears and advise on the easiest way to pay, promoting direct debit.



Qualifications:

Relevant degree/ qualification
Driving Licence and access to own car



Knowledge:

Knowledge of housing law, housing benefit legislation and welfare reform.



Experience:

Experience of working with customers in a diverse community
Experience of dealing with welfare benefits and basic money advice
Experience of working in partnership with statutory and voluntary agencies to achieve positive outcomes for residents.

Skills & Abilities:

High standard of communication skills, demonstrated by the ability to draft correspondence without supervision; the ability to compile information into simple factual reports; and the ability to explain complex rules to service users over the telephone and face to face.
Good IT and communication skills
Ability to carry out basic calculations.
Ability to deliver customer services to a diverse community in a professional and courteous manner.
Ability to deal with multiple and difficult situations in a way that tries to resolve issues for the customer.
Ability to be flexible and to use own initiative to achieve results.
Able to meet activity deadlines by planning work around conflicting priorities and able to understand and deliver project objectives in target.
Ability to work in partnership with other agencies and teams to achieve results and objectives and to deliver a customer focussed service.
Able to work confidently with Information Technology, able to store, retrieve and use information to make appropriate decisions.


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


***Qualification details and any other experience/skills relevant to the role to help support your application (and help us to help you!) – please give full details within your CV document.

Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.

ALD
1

Job Ref: Ealing 8026-1


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.