Client Services Assistant Manager
| Posting date: | 23 September 2024 |
|---|---|
| Salary: | £37,000.00 to £37,000.00 per year |
| Hours: | Full time |
| Closing date: | 23 October 2024 |
| Location: | London, England |
| Company: | Baxterstorey |
| Job type: | Permanent |
| Job reference: | 1160425116 |
Summary
Baxterstorey is looking for a Client Services Assistant Manager with excellent customer service skills with an eye for detail for our team based in Central London – City.
Providing an efficient 5* service at all times, As the Client Services Assistant Manager, you will play a crucial role in supervising the day-to-day operations ensuring exceptional service, and ensuring a high level of customer satisfaction. You will work closely with the Client Services Manager to support all aspects of reception and meeting room/hospitality bookings.
Candidates must enjoy creating memorable guest experiences and will preferably have experience of working as supervisor or team leader in customer services, within a high- end corporate or hotel environment.
OUR GOAL: To delight our customers and create moments that delight them and exceed expectations by providing a tailored, memorable service.
Previous experience working within a customer facing role is essential, ideally as a team leader or supervisor, and preferably in a corporate or high-end hotel or contract reception setting. Effective communication skills both written and verbal are essential and the perfect candidate must be able to work well within a team as well as being comfortable to work alone. A good knowledge of Microsoft Office products is also an advantage.
Qualifications
Outgoing personality; a people person; organised; strong eye for detail and customer focussed.
- Great work ethic and an even greater smile.
- Good listening & verbal communication skills
- Passion for delivering outstanding customer service
- Works according to the BaxterStorey core values
- You draw satisfaction from working within a collaborative and inclusive team environment
- Ability to manage a team effectively
- Ability to adapt to challenges and opportunities with a solution-oriented perspective
- Ability to create effective systems and protocols
- Ability to train and foster the team's development
- Previous experience in a similar role, especially in a customer service setting, is often a plus
Additional Information
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Proud member of the Disability Confident employer scheme