CAMHS Patient Services Coordinator, Administrator (Nat. & Spec. OPD)
| Posting date: | 23 September 2024 |
|---|---|
| Salary: | £29,485.00 to £31,088.00 per year |
| Additional salary information: | £29485.00 - £31088.00 a year |
| Hours: | Full time |
| Closing date: | 07 October 2024 |
| Location: | London, SE5 8AZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9334-24-1129 |
Summary
Patient Services Coordination / Administration To provide reception duties which will include assisting people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries. To maintain the reception area, e.g. replenishing leaflets, updating the waiting area information board etc. Overseeing the signing-in procedure for families and visitors on arrival and issuing visitor cards, as required. To allocate rooms on the online booking system in relation to outpatient appointments and Seminar room bookings. To run weekly room booking reports for Advance Room booking, Group Bookings and Recurrent bookings. To update the Trust patient database system, i.e. outcome of appointments and checking of patient/family contact details on arrival and updating the patient database system accordingly. To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales and manage multiple tasks within the working day whilst maintaining quality standards. To complete the patient travel forms and photocopy tickets, receipts and proof of eligibility for the reimbursement of fares when required. To log work requests on the Trust Estates and Facilities Department online Planet FM system, as required. Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team. Compile a weekly list of pre-booked catering requests for meetings. Daily collection of incoming post from the post room and distribute accordingly. To provide administrative support to the N&S Outpatient Teams: To format letters and reports To send out correspondence via email/post To photocopy letters and other documentation To scan and upload documents onto the Trust patient database system To assist with the retrieval and compilation of patient correspondence from the Trust patient database system for solicitors request i.e. Subject Access Request To assist with contacting families regarding appointment reminders To assist with updating the patient registration and consent forms on the Trust patient database system To assist with preparing resources for parent group leader groups To man the teams mobile and take messages, when required. Service Requirements: To provide cover for colleagues, as required, within CAMHS sites. To provide reception cover for early, late or weekend clinics, as required. To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice. Trained as nominated Fire Warden, First Aider and/or Health and Safety Champion. To assist in service user feedback and PPI. To carry out regular audit checks throughout the building. May be required to work outside of core hours, in line with service need. Personal Development: To participate in development and training identified through the appraisal and supervision process. To attend and participate in all identified mandatory training. To assist with the induction of new staff. Other: To ensure all duties are carried out in line with Trust policy. To carry out other duties appropriate to the grade as required, e.g. petty cash etc.