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Keri Coordinator / H&S/Security Administrator

Posting date:	23 September 2024
Salary:	£24,071.00 to £25,674.00 per year
Additional salary information:	£24071.00 - £25674.00 a year
Hours:	Full time
Closing date:	06 October 2024
Location:	Swindon, SN3 6BB
Company:	NHS Jobs
Job type:	Permanent
Job reference:	C9249-24-0823

Summary

Keri Door Security Access system (Parts of this full-time role are conducted by Serco under the DSLS. Serco Helpdesk duties are as a front-end initial point of contact for Keri door functional faults these are forwarded on to the Keri Coordinator) to resolve in an effective and efficient manner. 1. Investigate reported faults with the Keri system. Make a risk-based decision as to whether the fault requires an emergency 4-hour call-out response from the Keri Maintenance provider on-call Engineer or whether it can wait until next day. 2. Log and monitor the maintenance provider response using admin systems in place ensuring that the response is as required and completed to the users satisfaction. The Keri Coordinator will manage the call log register to ensure Serco reported jobs are followed up to completion. 3. Manage the Authorised Signature list and audit to ensure Serco are using it efficiently to enable correct ID Badge access levels. 4. To obtain a leavers list from ESR and of staff leavers and provide this to the SERCO helpdesk with a monthly list of unused keri cards, for cards that have not been used for 90 days or more. Also, as part of this task to monitor and audit the Help Desk that the process is up to date and running efficiently. 5. To constantly monitor and follow-up on routine daily activities and respond proactively to any system faults identified before they become actual failures reported into Helpdesk by users. 6. To carry out a morning visit to the SERCO helpdesk to understand any concerns from the previous night as well as any outstanding concerns. continued in the attached JD